Customer Support

4 months ago


Montréal QC, Canada Acorn Stairlifts (Canada) Inc. Full time

_**Bilingual (French and English) is required.**_

**WHATS IN IT FOR YOU, YOU ASK?**
- Part of a **FAMILY**.
- **FUN-LOVING, POSITIVE **and **ENCOURAGING** atmosphere.
- **CELEBRATE **in Company Events (Pizza lunch, Cake, Birthdays, Anniversaries, spirit wear, contests etc.)
- Canada’s **#1** **LEADER** in the Stairlift Industry - proudly serving our customer’s needs since 1992
- **COMPANY BENEFITS, 3 WEEKS** vacation**, PAID** time-off, on-site parking**, CASUAL DRESS ATTIRE**

**WHO WE ARE**

Acorn is a fun and friendly environment where your work matters. We pride ourselves in the care we give to support all of our customer’s needs

Acorn Stairlifts Canada Inc., has become the leader in the Stairlift industry. We are the largest supplier of stairlifts sold directly to our clients, and are the largest independent straight stairlifts manufacturer of the world. The key to our success is simple. We utilize hi-tech systems and processes to ensure a simple to use; yet high quality product is produced.

**WE ARE SEEKING**

This position is an integral part of the Customer Care Team and is responsible for providing technical and product knowledge to the in-house Customer Care Team, Dealers, Installers and end user clients.

**WHAT YOU’LL BE DOING**
- Maintain excellent customer satisfaction by providing assistance and de-escalate issues in a positive and professional manner.
- Troubleshoot and resolve inquires and concerns from customers, vendors and internal staff in a timely manner
- Handle issues related to service, installations and payment issues
- Liaise with our scheduling team to coordinate installation and service appointments
- Assist our Technical Support team with inquiries regarding specific technology
- Determine best course of action for optimum customer retention
- Maintain the in-house CRM database to ensure information is up to date
- Assist the installation and service groups in the field with service related issues
- Other duties as assigned/required

**WHAT YOU HAVE**
- Professional demeanour with clear and polished communication skills
- Self-managed with ability to work as a team
- Demonstrate empathy and patience
- Intermediate computer proficiency
- Strong attention to detail and ability to prioritize customer concerns
- Advanced oral and written communication skills in both French and English
- Ability to work well with all levels in the organization
- Represent the company positively to clients

**QUALIFICATIONS**
- **Bilingual**: English and French is Mandatory
- Post-Secondary Diploma or relevant experience in a related field
- Experience working in a healthcare environment is an asset
- 1-3 Years in an customer service or technical support role
- Experience scheduling appointments/planning schedules
- Mechanical aptitude
- Knowledge of Google Chrome, Outlook, Excel and Google Maps

**CORE VALUES**

**Quality**: products we make and sell, and the services we provide

**Unity**: working together as one team

**Integrity**: acting responsibly and honestly to deliver on our promises

**Caring**: about our customers, each other, and the wider community

**Ambition**: taking pride in all we do and striving to improve

**********

**FrançaisLe bilinguisme (français et anglais) est requis**.

**QU'EST-CE QUE VOUS Y GAGNEZ, DEMANDEZ-VOUS ?**

Faire partie d'une **FAMILLE**.

**Une atmosphère amusante, POSITIVE et ENCOURAGEANTE.**

**CÉLÉBRER** lors d'événements d'entreprise (déjeuner pizza, gâteau, anniversaires, tenues de fête, concours, etc.)

**LEADER n°1** au Canada dans l'industrie des monte-escaliers - nous répondons fièrement aux besoins de nos clients depuis 1992

**AVANTAGES SOCIAUX, 3 SEMAINES de vacances**, congés **PAYÉS,** stationnement sur place, **TENUE VESTIMENTAIRE DÉCONTRACTÉE **

**QUI SOMMES-NOUS**

Acorn est un environnement amusant et convivial où votre travail compte. Nous sommes fiers de l'attention que nous apportons pour répondre à tous les besoins de nos clients

Acorn Stairlifts Canada Inc. est devenu le leader de l'industrie des monte-escaliers. Nous sommes le plus grand fournisseur de monte-escaliers vendus directement à nos clients et le plus grand fabricant indépendant de monte-escaliers droits au monde. La clé de notre succès est simple. Nous utilisons des systèmes et des processus de haute technologie pour garantir un produit simple à utiliser et de haute qualité.

**NOUS RECHERCHONS**

Ce poste fait partie intégrante de l'équipe du service clientèle et est chargé de fournir des connaissances techniques et sur les produits à l'équipe du service clientèle interne, aux concessionnaires, aux installateurs et aux clients utilisateurs finaux.

**CE QUE VOUS FEREZ**
- Maintenir une excellente satisfaction client en fournissant une assistance et en désamorçant les problèmes de manière positive et professionnelle.
- Agir en tant que support de première ligne et répondre à tous les appels entrants, courriels et



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