Bilingual Customer Service Rep

6 months ago


London, Canada 3M Full time

**Job Description**:
3M is seeking a Bilingual Customer Service Rep

Main Responsibilities:- Communicates clearly and professionally to determine required course of action.- Uses ERP systems to create/update/invoice/confirm repair orders as required.- Provides verbal and written updates to customers at various stages of the repair process including costing and invoice payment.- Coordinates with repair team and/or business team as needed.- Creates and updates ERP orders for sales requests.- Coordination of loaner units availability and returns for customers.- Ensure accuracy and completeness of all ERP documents created.- New accounts setups, credit information updates (customer profiles accuracy).- Educate and inform internal teams on various processes and direct them to appropriate resources.- ISO9001 registration maintenance/coordinator.- Customer feedback coordination/evaluation.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- High School Diploma or equivalent (completed and verified prior to start)- Two (2) years of customer service experience- Bilingual in English and French

Additional qualifications that could help you succeed even further in this role include:
- Excellent verbal and written communication skills in both the English and French language.- Ability to multitask in a fast-paced environment while ensuring accuracy and completeness of work.- Strong computer skills in MS-Windows and Office with the ability to handle multiple screens and programs simultaneously.- Experience with ERP systems including SAP/ECC, Salesforce, SAP/CRM.- Excellent problem-solving skills.- Works well independently and as a team member.- Ability to build and foster relationships with internal and external clients.- Possess the organizational skills required to handle multiple priorities simultaneously while meeting deadlines.

Travel: May include up to 5% domestic travel (for potential training purposes)

Work location:
- Hybrid

Relocation: Not authorized

What We Offer:
- Comprehensive Benefit Plan, RSP plan, Stock Purchase Plan, Sales Incentive Plan, and Defined Contribution Pension Plan- Paid time off over the winter holidays- Health & Wellness subsidies

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

We work to reflect the diversity of our global customers, suppliers, and channel partners, and build on each individual employee’s abilities.

At 3M, we know that inclusion is the key to unlocking the power of our diversity. An inclusive culture is one that supports and appreciates differences, and provides fair and equal opportunities for everyone. It’s a place where people realize they are respected for their whole and unique selves, and that they belong. Inclusion leads to engagement, which in turn fosters the collaboration, creativity and innovation that drive long-term growth - for 3M as well as for our people and our teams.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

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