Collections Team Lead

6 months ago

Toronto, Canada Aird & Berlis LLP Full time

**Who We Are**:
Aird & Berlis is a full-service business law firm based in Toronto, serving clients across Canada and around the world. Our more than 225 lawyers, patent agents and business advisors provide strategic legal and business advice in all principal areas of business law, including corporate finance, banking, insolvency and restructuring, energy, environmental, infrastructure/P3, technology, intellectual property, litigation, workplace law, municipal and land use planning, real estate and tax.

**What We Believe In**:
The firm is committed to ensuring that all members of the Aird & Berlis LLP community feel valued, respected and supported. We are a dedicated group of diverse individuals who care about each other, the work we produce and the client service we provide. We go to great lengths to foster a professional, supportive environment for all firm members so you can focus on the important things: client service, your career and your life.

**What We Are Looking For**:
**Responsibilities**:

- Responsible for all communications in a professional and confidential manner using sound judgement, tact, and previous experience to provide excellent collection outcome while maintaining superior ongoing relations with the Firm’s clients
- Build working relationships with internal departments (i.e. Billing and Accounting), along with Partners and Legal Assistants to investigate and resolve client disputes in a timely manner to ensure satisfactory resolution for all parties involved
- Work with the Manager for all delinquent situations that requires escalation, even third-party collections or legal action
- Obtain approval for all special terms, outside of Firm’s normal terms of repayment, that may arise from time to time
- Credit card payment processing where applicable
- Assist Manager with monthly, quarterly and year-end reporting activities
- Assist Manager with the assignment of lawyers to Collection coordinators
- Coordinate distribution of monthly statements and ensure collection coordinators are sending overdue Reminder Statements to assigned clients
- Ensure Collection coordinators are actively engaging with assigned clients/ lawyers, performing their duties and assisting them on the resolution of escalated issues
- Demonstrate positive attitude towards change management
- Accountable for all work assigned
- Takes initiative
- Confidential

**Requirements**:

- Minimum of five year’s previous related credit, collections and accounts receivable experience, preferably within a professional services firm. An equivalent combination of education, training and experience may be acceptable
- This position requires a post-secondary degree or diploma in Accounting or Business Management
- A Certified Credit Professional designation from the Credit Institute of Canada (or similar Credit organization) is an asset
- Handle time pressure situations and stress of multiple demands

**Skills**:

- Experience with Aderant or other legal accounting systems would be an asset
- Demonstrated ability to be results/target oriented both in their individual portfolio and within a collection team environment
- Ability to problem solve
- Good judgement and decision making
- Strong interpersonal skills
- Organized
- Resourceful
- Detailed

**Why You Should Apply**:

- Opportunities for growth and on the job training and development
- Competitive compensation and benefits package
- We pride ourselves on being a mid-sized firm with a family feel
- Active involvement in our community with opportunities to volunteer
- Mentor program
- Wellness programs
- Any offer of employment will be conditional upon a criminal background check._

  • Invoicing & Collections Lead

    2 months ago

    Toronto, Canada Lifemark Health Group Full time

    Invoicing and Collections Lead The Invoicing and Collections Lead is responsible for the oversight of a team of associates that focus on specific funder or customer segments as part of the revenue management cycle. The lead will also be responsible for a specific customer segment identifying outstanding accounts to contact funders and patients and collect...

  • Automotive Collections Lead

    3 weeks ago

    Toronto, Ontario, Canada Fairstone Bank Full time

    About the RoleWe are seeking an experienced Automotive Collections Lead to join our team at Fairstone Bank. The successful candidate will lead a specialized team of collection agents responsible for providing top-quality service to our customers regarding the repayment of their financed auto loans.This role requires the ability to lead by example, deliver...

  • Call Center Supervisor, Third Pary Collections

    2 months ago

    Toronto, Canada Action Collections and Receivables Management Full time

    Job description Action Collections & Receivables Management is one of the fastest growing collection agencies in Canada. Due to our ongoing success and growth we are in the process of expanding our Collection call center in Toronto, Ontario. We are conveniently located at Steeles Ave and Victoria Park and currently provide collection services to a broad...

  • Strategic Collections Lead for Canada

    2 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Estimated annual salary: $124,000 - $170,000About the RoleWe are seeking a highly skilled and experienced Strategic Collections Lead to join our team in Canada. In this role, you will be responsible for providing strategic direction and leadership to our collections and recovery efforts, ensuring that business strategies, plans, and initiatives are supported...

  • Collection Account Strategy Lead

    2 weeks ago

    Toronto, Ontario, Canada Momentum Financial Services Group_new Full time

    Momentum Financial Services Group_new is seeking an experienced Collection Account Strategy Lead to oversee the management of complex collection accounts. This role involves developing and implementing strategies to effectively manage these sensitive accounts, ensuring compliance with applicable regulations while maximizing recovery rates.Key...

  • Director, Collections

    5 months ago

    Toronto, Canada Reliance Home Comfort Full time

    Find Your Limitless with Reliance! By joining Reliance as a Director, Collections, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for...

  • Director, Collections

    5 months ago

    Toronto, Canada Reliance Home Comfort Full time

    Find Your Limitless with Reliance! By joining Reliance as a Director, Collections, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for...

  • Operational Management Specialist

    3 weeks ago

    Toronto, Ontario, Canada TEAM DURANI INC. Full time

    **Job Summary:**We are seeking a highly skilled and experienced Operational Management Specialist to join our team at TEAM DURANI INC. as a Senior Team Lead.The successful candidate will be responsible for overseeing the day-to-day operations of our department, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Team...

  • Collections Manager

    4 weeks ago

    Toronto, Ontario, Canada Toyota North America Full time

    About the RoleCollections ManagerWe are looking for a seasoned Collections Manager to join our team at Toyota Financial Services in Canada. In this exciting permanent opportunity, you will be responsible for managing the day-to-day operations of our collections team to ensure deliverables and targets are met.Your Key ResponsibilitiesDevelop and implement...

  • Manager, Collections

    2 months ago

    Toronto, Canada Fairstone Financial, Inc. Full time

    Reporting to the Senior Manager, Customer Accounts, the Collections Manager will lead a specialized team of collection agents responsible for providing top quality service to our customers regarding the repayment of their financed auto loans.Responsible for maintaining programs, policies and team pr

  • Chief Legal Officer for WNBA Toronto Team

    5 days ago

    Toronto, Ontario, Canada WNBA Toronto Team Full time

    Job OverviewThe WNBA Toronto Team is seeking an experienced and strategic General Counsel to join its leadership team. As a key member of the organization, you will play a vital role in driving success and making a significant impact on the growth of women's sports in Canada.Key ResponsibilitiesLead and manage the Team's Legal Department, providing expert...

  • Manager, Collections

    5 months ago

    Toronto, Canada Toyota North America Full time

    Description Collections Manager About Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with...

  • Collection Specialist Lead

    2 weeks ago

    Toronto, Ontario, Canada Total Credit Recovery Full time

    Senior Collections Representative PositionWe are a progressive financial services company with over 550 employees across Canada, seeking hardworking professionals to fill the role of Senior Collections Representative.Job DescriptionAbout Us:Total Credit Recovery is a dynamic organization dedicated to providing exceptional service in the financial sector. Our...

  • Manager, Collections

    2 months ago

    Toronto, Canada Fairstone Full time

    Reporting to the Senior Manager, Customer Accounts, the Collections Manager will lead a specialized team of collection agents responsible for providing top quality service to our customers regarding the repayment of their financed auto loans. Responsible for maintaining programs, policies and team productivity to achieve desired KPIs. Additional support...

  • Executive Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Ethnic Collections Full time

    Company OverviewEthnic Collections is a dynamic and growing company looking for an experienced administrative assistant to join our team.

  • Electrical Sub-contractor

    6 months ago

    Toronto, Canada LEAD Construction Full time

    We are a fast paced commercial/industrial Electrical Contracting Company seeking key personnel to fill a sub contract position. We are not looking for someone to lead and take on an entire project, but must be able to be instructed on day to day projects and able to carry out the job until completion. You are responsible to have hand tools,drill and saw. We...

  • Lead Full Stack Developer

    2 days ago

    Toronto, Ontario, Ontario, Canada Lead Full Stack Developer Full time

    Lead Full Stack DeveloperCLIENT: Top 5 Bank Duration: 6 months from start date; Extension is highly possible/ Potential perm conversion availableWork Location: Hybrid 1-2 days a week downtown Toronto,Hours: 37.5Role definition:A Full Stack Development Lead is responsible for overseeing the development of both the front-end and back-end components of web &...

  • Senior Office Coordinator

    2 weeks ago

    Toronto, Ontario, Canada Ethnic Collections Full time

    Job OverviewEthnic Collections is seeking a highly organized and detail-oriented Senior Office Coordinator to join our team. As a key member of our support staff, you will be responsible for providing administrative assistance to ensure the smooth operation of our office.Estimated Salary: $45,000 - $55,000 per yearJob ResponsibilitiesThe Senior Office...

  • Collection Agent

    6 months ago

    Toronto, Canada Debt Control Agency Inc Full time

    **Debt Control Agency Inc (DCA)** is one of the most prestigious collection agencies in Canada with its Head Office in Toronto, Ontario and Branch Offices in Laval, Quebec and Kelowna, British Columbia. We have been providing full cycle of collection services from customers cure program to third party and legal program for over 18 years. DCA has the leading...

  • Administrative Coordinator

    1 week ago

    Toronto, Ontario, Canada Ethnic Collections Full time

    Job OverviewEthnic Collections is seeking an experienced Administrative Assistant to join our team. As a key member of our support staff, you will be responsible for providing administrative assistance and maintaining the smooth operation of our office.About the RoleThis role involves a variety of tasks, including:Managing day-to-day office...