Invoicing & Collections Lead

3 months ago

Toronto, Canada Lifemark Health Group Full time

Invoicing and Collections Lead

The Invoicing and Collections Lead is responsible for the oversight of a team of associates that focus on specific funder or customer segments as part of the revenue management cycle. The lead will also be responsible for a specific customer segment identifying outstanding accounts to contact funders and patients and collect on outstanding payments. The Lead role will need to set goals and targets, monitor progress and performance, analyze trends and continually search for optimum efficiencies for the team. The role requires effective time management and self-discipline to ensure regular, and timely invoices and follow up on outstanding invoices.

Excellent communication and team building skills are required to manage a remote team. The position will report to the National Director of Admin and Shared Services.

Responsibilities for Supervision
- Responsible for performance of staff members to ensure accurate and timely invoicing.
- Set goals and targets for the team for invoicing and collections.
- Create and implement collection processes to reduce or eliminate aged receivables.
- Ensure that the funder agreements are adhered to.
- Implement deadlines for invoicing and payment collection.
- Negotiate with customers in cases when nonpayment occurs.
- Prepare monthly feedback on payment collections.
- Remain informed of any legislative process or training regarding customer segments.
- Identify process efficiencies and ensure efficient processes of team members.
- Provide feedback and ensure process compliance from clinics.
- Communicate and escalate issues with customers or clinics.
- Analyze trends/data to establish baseline team goals and objective targets
- Collaborate with Regional Admin Leads on training and feedback for clinics
- Report non-compliance to manager
- Participate in regular meetings with Regional Administrative team
- Training and mentoring of staff members in the collections department Responsibilities for Invoicing
- Verify accuracy of billing/invoicing data and revise if necessary.
- Research and resolve discrepancies for patient’s accounting details
- Submit invoices as per funder guidelines, based on patient file (EHC, MVA, WCB/WSIB, etc), and within the timelines outlined.
- Notify clinics with issues, rejections, or updates with EHC funders that will impact future billing.
- As required, follow up on paper EHC claim forms with patient/ clinic.
- Consult clinic if issues can not be resolved by associate and utilize alternative resources as necessary until resolution is complete. - Record notes relevant to patient’s account as necessary.
- Ensures compliance with process by communicating with clinic and RAL if issues are identified.
- Review and monitor accounts for collection efforts.
- Complete outbound collection calls in a professional manner while keeping and improving customer relations to ask clients about outstanding payments.
- Maintain patient privacy in all interactions.
- Collect customer payments in accordance with payment due dates and process.
- Identify issues attributing to account delinquency and discuss them with management.
- Review and monitor assigned accounts and all applicable collection reports.
- Provide timely follow-up on payment arrangements.
- Mail correspondence to customers to encourage payment of delinquent accounts.
- Fax relevant documents to funders for account follow up.
- Investigate required historical data for each account or invoice.
- Take action to encourage timely debt payments.
- Process payments and refunds.
- Approve payments and extensions as required for financial plans/arrangements.
- Maintain accurate account records and update status and collection efforts.
- Report on collection activity and accounts receivable status.
- Follow company-prescribed collection techniques and timelines in order to reduce Accounts Receivable. Skills Requirements
- Ability to manage, monitor and motivate a remote team.
- Knowledge of invoicing procedures and collection techniques.
- Familiarity with laws related to debt collection.
- Working knowledge of MS Office such as Word, Excel, Outlook and SharePoint.
- Comfortable working with targets.
- Ability to manage stress.
- Excellent communication skills (written and oral).
- Strong negotiation, problem-solving and analytical skills.
- Ability to work independently and to adapt to a fast changing environment.
- Attention to detail with an eye for accuracy.
- Respect for customers’ privacy and treating them with empathy.

Education and Experience
- Proven experience with a minimum of 2 years of corporate collections experience including interaction with a large customer base or 1-year experience in a similar administrative role within a Lifemark acute clinic.
- Minimum Grade XII diploma, Bachelor’s degree an asset but not required.
- Other relevant experience within a sales or call center environments will be considered.

  • Invoicing & Collections Associate

    4 months ago

    Toronto, Canada Lifemark Full time

    Work Location:  This is a hybrid position (4 days working on-site at our National Office location inNorth York location @ 243 Consumers Rd, North York, ON M2J 4W8  Invoicing and Collections Associate - PCVRS The Invoicing and Collections Associate is responsible for invoicing and collections for the PCVRS partnership with WCG as part of the revenue...

  • Inca-invoicing & Collections Associate

    6 months ago

    Toronto, Canada Lifemark Health Group Full time

    **Invoicing and Collections Associate** - PCVRS** The Invoicing and Collections Associate is responsible for invoicing and collections for the PCVRS partnership with WCG as part of the revenue management cycle. Invoicing will be based on postings completed at the clinic level and will include generating, reviewing and sending invoices to funders based on a...

  • Inca-invoicing & Collections Associate

    6 months ago

    Toronto, Canada Lifemark Health Group Full time

    **Work Location**:This is a **r**emote** position (Optional hybrid working at our National Office location below).**Invoicing and Collections Associate - PCVRS** The Invoicing and Collections Associate is responsible for invoicing and collections for the PCVRS partnership with WCG as part of the revenue management cycle. Invoicing will be based on postings...

  • Pcvrs Claims Manager

    6 months ago

    Toronto, Canada Lifemark Health Group Full time

    **PCVRS Claims Manager** **Status**: Permanent Full-Time **Mandatory Requirement**: This position supports a contract with the Government of Canada and requires Reliability Status Clearance for Protected B level data. Lifemark Health Group (“Lifemark”) is a diversified healthcare company in business since 1998 and has grown by acquisition over the...

  • Bilingual Invoicing

    5 months ago

    Toronto, Canada Lifemark Full time

    Bilingual Invoicing and Collections Associate - PCVRS    The Bilingual Invoicing and Collections Associate is responsible for invoicing and collections for the PCVRS partnership with WCG as part of the revenue management cycle. Invoicing will be based on postings completed at the clinic level and will include generating, reviewing and sending invoices...

  • PCVRS Claims Manager

    6 months ago

    Toronto, Canada pt Health Full time

    PCVRS Claims Manager  Status : Permanent Full-Time Location : This is a  hybrid position (3 days working on-site at our National Office location in North York @ 243 Consumers Rd, North York, ON M2J 4W8)  Mandatory Requirement : This position supports a contract with the Government of Canada and requires Reliability Status Clearance...

  • Invoicing & Collections Coordinator

    3 months ago

    Toronto, Canada Teknion LTD Full time

    **What is this role responsible for?** - Reconciling orders with POs, Direct billings, and Collecting accounts - Reconciliation of orders and projects with POs - Resolve discrepancies and errors by communicating with dealers and 3rd parties - Maintain timelines and billing instructions per client - Maintain billing portals - Ad-hoc requests related to...

  • Invoicing & Collections Coordinator

    6 months ago

    Toronto, Canada Teknion LTD Full time

    What is this role responsible for? - Reconciling orders with POs, Direct billings, and Collecting accounts - Reconciliation of orders and projects with POs - Resolve discrepancies and errors by communicating with dealers and 3rd parties - Maintain timelines and billing instructions per client - Maintain billing portals - Ad-hoc requests related to managed...

  • Collection Operations Lead

    2 weeks ago

    Toronto, Ontario, Canada Vaco Full time

    About the OpportunityWe are seeking an experienced Collection Operations Lead to oversee our Order to Cash (O2C) operations. As a key member of our team, you will be responsible for ensuring timely, accurate, and efficient execution of collections, AR, and billing processes.You will lead and manage a team of 4 AR professionals, fostering a collaborative and...

  • Invoicing and Financial Recovery Specialist

    4 weeks ago

    Toronto, Ontario, Canada Lifemark Full time

    About the RoleThis is an exciting opportunity to join Lifemark as an Invoicing and Financial Recovery Specialist in our National Office location in North York. As a key member of our team, you will be responsible for managing the revenue management cycle, ensuring timely invoicing and collections for PCVRS partnership with WCG.Main ResponsibilitiesVerify...

  • Invoicing Specialist

    6 months ago

    Toronto, Canada Schindler Full time

    **Location: Toronto, ON, Ontario, Canada** **Requisition ID: 70582** **Schindler stands for mobility. Mobility needs experts.** **Join our team in Toronto, ON.**: Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all...

  • Invoicing & Collections Coordinator

    7 months ago

    Toronto, Canada Teknion Limited Full time

    **Who are we?** Teknion creates furniture that connects people, technology and spaces. We hold to a simple yet powerful principle: design does matter. We are a different kind of company-one with an entrepreneurial spirit defined by passion, curiosity and bold, creative thinking. A privately held company with a youthful entrepreneurial spirit, we recognize...

  • Collections Associate

    6 months ago

    Toronto, Canada Stewart Title Guaranty Company Full time

    We are the Canadian Division of Stewart Title Guaranty Company, a leading provider of residential and commercial title insurance. As one of the largest title insurers in the world, Stewart Title specializes in providing our clients with exceptional service, deep expertise and innovative solutions to help close their real estate transactions with peace of...

  • Compliance Coordinator 3rd Party Collections

    6 days ago

    Toronto, Canada ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT Full time

    Action Collections & Receivables Management (ACRM) is one of the fastest growing collection agencies in Canada. Due to our ongoing success and growth, we are in the process of expanding our call centre in St Laurent, Quebec. We currently provide collection services to a broad range of Canadian corporations. Our clients have come to rely on ACRM for proven...

  • Collections/ar Clerk

    6 months ago

    Toronto, Canada Abrams Towing Full time

    Abrams has been in business for 40 years and are considered one of the largest towing company in Canada, offering a full spectrum of equipment and services. We are a seeking a dedicated individual for our North York Head Office Location to join our growing team as a **Collections/AR Clerk**. The basic function of the Collections Clerk is to ensure that...

  • Product Marketing Manager, Invoices

    6 months ago

    Toronto, Canada Afterpay Full time

    **Company Description**: - Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. - So we expanded into software and started building integrated, omnichannel...

  • Experienced Bilingual Collections Specialist

    4 weeks ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Randstad Canada is seeking a highly skilled Bilingual Collections Specialist to join their team in North York. This exciting opportunity offers a competitive hourly rate and a dynamic work environment.Job DescriptionThis role involves monitoring account activity and balances, initiating contact with other companies to secure payment of outstanding invoices,...

  • Invoicing Specialist

    2 months ago

    Toronto, Canada Marsh Full time

    **Invoicing Specialist** **What can you expect?** - Provide support to Client Facing Brokers in various aspects of administration and technical support through the accurate, efficient, and timely production of all binders and invoices and related documentation, including sending closing documentation to appropriate parties. - Role will additionally...

  • Collections Coordinator

    7 months ago

    Toronto, Canada Linds & Associates Full time

    Collections CoordinatorPermanentToronto, OntarioJOB-1683 Responsibilities: Daily collection calls/emails for AR over 60 days Maintain proper documentation of collection efforts by adding collection notes derived from calls/emails into accounting software Resolve payment applications issues with AR clerk Solve invoicing issues with Billing coordinator....

  • Chief Collections Director

    2 weeks ago

    Toronto, Ontario, Canada Vaco Full time

    About the Opportunity:Our company, Vaco, is seeking a highly skilled Chief Collections Director to lead our Order to Cash (O2C) operations. In this role, you will be responsible for ensuring timely, accurate, and efficient execution of collections, AR, and billing processes.As Chief Collections Director, you will oversee and support a team of 4 AR...