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Salesforce Administrator

4 months ago


Ottawa, Canada Recollective Inc. Full time

**Who We Are**

Recollective Inc. is the leading provider of online research software for conducting qualitative research studies and fostering strategic customer insight communities. Launched in 2011, Recollective is recognized at number eight in the 2023 GRIT50 ranking of the world’s top fifty most innovative suppliers in the market research industry. Thousands of the world’s most innovative market research agencies and enterprises choose Recollective.

Find out more about us and our story here

**Who You Are**

You are a highly motivated, detail-oriented, and experienced Salesforce Administrator with an in-depth understanding of CRM systems and Salesforce's capabilities. Armed with technical skills, you are adept in managing the day-to-day configuration, support, maintenance and improvement of our CRM platform.

You thrive in a collaborative environment, working seamlessly with multiple teams and stakeholders to ensure the effectiveness and smooth operation of our Salesforce system. You understand industry best practices and are comfortable implementing new and effective solutions to meet business needs.

Your commitment to continually develop your technical and admin skills, your ability to translate business objectives into reality, and your dedication to helping empower our team through Salesforce solutions, all make you a perfect addition for our team.

**Role Responsibilities**

The responsibilities of a Salesforce Administrator include but are not limited to:

- Serve as a systems administrator for the Salesforce environment
- Handle all basic to intermediate administrative functions including, but not limited to: user account maintenance, permissions, public groups, sharing rules, reports and dashboards and other tasks
- Build and optimize flows, page layouts, apps, actions, custom settings, validation rules, etc.
- Troubleshoot system issues and outages where required
- Implement processes, automations and other new or enhanced features when necessary
- Perform regular audits of Production/Sandbox environments
- Identify and evaluate Salesforce efficiency, helping to outline potential opportunities to streamline and improve processes
- Review, test and plan Salesforce regular release and packaged app updates
- Identify unused or underutilized platform features
- Communication of any platform changes to end users and management
- Technical documentation

**Required Skills and Experience**
- Minimum 2 to 3 years of experience as a Certified Salesforce Administrator with:

- Experience implementing Salesforce configuration changes, including, but not limited to: custom objects and fields, page layouts, roles and permissions, record types, dynamic layouts, apps, actions, approval processes, flows, custom settings, mobile administration
- Sales Cloud and Service Cloud experience
- Strong data management abilities
- Previous experience working in a fast-paced and high-growth environment preferred
- A proactive attitude to platform enhancements
- Excellent relationship-building, communication skills, and ability to liaise with stakeholders at all levels

It is not required, but would be an asset to have:

- Developer experience including APEX
- Experience integrating apps and third-party services into complex Salesforce environments
- Experience in analyzing requirements, writing functional specifications, conducting tests and interacting with business users
- Experience working with Salesforce Billing and CPQ modules
- The ability to identify and gather requirements, translating them into scalable solutions with a focus on exceptional user experience and best practices

**Location**

This position is open to all applicants located in Canada willing to work hours within the Eastern Time Zone, although preference will be given to those located in Ottawa.

We offer supportive and flexible work arrangements to all our employees - a mix of in-office and virtual.

Take a 3D tour of our beautiful, new head office in downtown Ottawa (World Exchange Plaza).
- ____________

**Working at Recollective**

Some people excel in a more formal hierarchy, with a precise job description or in an environment where your path forward is pre-defined in a traditional way. This is not that kind of place. At Recollective, everyone is a driver - there are no passengers and no excuses as we continue to build our company together.

If you are customer-obsessed, inspired to find your own new challenges and opportunities, energized by fast-paced change, and driven to blaze our own track, click here to find out why you will love it here.. you'll be happy you did.

**Our Core Values**

Read more about each of our core values below:

- Transparency
- Drive
- Excellence
- Humanity
- Team

Here is what else you can expect when joining Recollective in this role:

- We offer competitive compensation and reward people based on performance
- Comprehensive health benefits including a generous healthcare spending account (Health, dental,