Aquatics Supervisor I

1 month ago

Markham, Canada City of Markham Full time

The City of Markham is proud to be recognized for the 4th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 357,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

**Join us and make a lasting difference**

**JOB SUMMARY**

The Aquatics Supervisor will oversee the delivery of Aquatics programs such as swimming lessons, rec & lane swim, rentals and aquatics events. This position will also assist with related Aquatics administration functions and provide leadership and direction to part-time Aquatics Staff and volunteers at an assigned aquatics facility.

**KEY DUTIES AND RESPONSIBILITIES**
- As part of the Aquatics team, this position provides a safe and secure environment for patrons and staff
- Opens and closes the facility in accordance with opening and closing procedures.
- Monitors staff instruction and guarding to maintain program quality.
- Assists with parttime Aquatics staff and volunteers with decision making, troubleshooting and problem solving.
- Carries out and acts as a role model for required Aquatic Instructors and Lifeguard performance standards.
- Provides "hands on" leadership with planning, implementing and evaluating pool programs and Aquatic services and provides suggestions for improvement to the Community Program Coordinator.
- On a daily basis, provides direct feedback to parttime Lifeguards and Aquatic Instructors both verbally and in writing as required.
- Provides quality customer service by answering inquiries while on duty and resolves day to day customer/patron engagement issues.
- Supervises the pool/deck environment to ensure the safety of all patrons and staff.
- Ensures National and Provincial standards are followed by Aquatic staff for lifeguarding techniques and swimming instruction.
- Competently administers emergency procedures for the facility.
- Administrative tasks include monitoring and keeping records.

**REQUIRED SKILLS & COMPETENCIES**
- Attending or has graduated from high school
- Minimum one year experience in a similar role
- Sports Events experience considered an asset
- Minimum age of 16 years old
- Current Lifesaving Society "Life Saving Instructor"
- Lifesaving Society "Swim Instructor"
- Current Lifesaving Society National Lifeguard Certification
- Current Lifesaving Society Standard First Aid (with AED)
- Current Airway Management
- Aquatics Supervisor Training (AST)
- Lifesaving Society Examiners is recommended and considered an asset
- Demonstrated knowledge and expertise in the methods, standards, regulations, tools and equipment in instructing/lifeguarding.
- Ability and fitness level to perform life guarding and rescue skills to standard.
- Good customer service and communication (written and verbal) skills to deal courteously and effectively with the public.
- Ability to lead staff and work tactfully as part of a team.
- Positive attitude.
- Enjoys working with people of all ages.

**CORE BEHAVIOURS**
- ** Service Excellence**:Leads and supports staff in meeting or exceeding service standards when interacting with customers.
- ** Change & Innovation**:Effectively implements change and supports and involves staff through change transitions.
- ** Teamwork & Relationship Building**:Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships.
- ** Communication**:Models active listening and clear communication, and supports staff members in communicating effectively.
- ** Accountable Results Oriented**:Role models ethical behaviour and accountability;clarifies expectations, policies and legislation and supports staff in meeting them.
- ** Management & Leadership**:Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance.
- Please include your Lifesaving ID number on your resume. Certifications that will expire during your work term must be re-certified prior to your start date. If you are registered for an applicable course, please list it on your resume along with the registration dates.
- All applicants are required to submit a valid Vulnerable Sector Check, (completed within 6 months) upon hiring.

**Note**:All qualifications must be current from the beginning to the last day of each session. Qualifications that are due to expire during a session must be re-certified prior to the start of the season and staff will be required to provide proof of registration for the re-certification.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to crea

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