Summer Aquatics Supervisor

5 months ago

Markham, Canada City of Markham Full time

The City of Markham is proud to be recognized for the 3rd consecutive year as one of Canada’s Best Employers, and ranked in the top three for Government Services by Forbes and Statista Inc The City of Markham is a dynamic and change-oriented leader that stands out from other Canadian municipalities. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as much as for our fiscal accountability. More than 353,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

**J**oin us and make a lasting difference**
- Please note that interviews will be held February 20 - 22 and March 4 - 6._

**Job Summary**
The Aquatics Supervisor Level II assists with overseeing the delivery of Aquatics programs, assists with related Aquatics administrative functions and provides leadership and direction to part-time Aquatics staff and volunteers at an assigned aquatics facility. In addition, this position is responsible for acting as a key information source to the Pool Supervisor and/or Community Program Coordinator providing customer feedback, suggesting program/service enhancements, competency requirements for new hires, training and development needs and ideas for on-going improvement.

**Hours of Work**: 35 to 40 hours per week. Shifts are Mondays to Fridays, 6 am to 10 pm, and some weekends.

**Responsibilities**
- As part of the Aquatics team, this position provides a safe and secure environment for patrons and staff and reports to the Community Program Coordinator
- Opens and closes the facility in accordance with opening and closing procedures
- Assists with the scheduling of staff in consultation with the Community Program Coordinator
- Assists with the planning and implementation of City wide and facility specific staff training and provides coaching and mentoring as required
- Monitors staff instruction and guarding to maintain program quality
- Assists with part-time Aquatics staff and volunteers with decision making, troubleshooting and problem solving
- Carries out and acts as a role model for required Aquatic Instructors and Lifeguard performance standards
- Administers and supervises specialized programs such as school rentals
- Provides "hands on" leadership with planning, implementing and evaluating pool programs and Aquatic services and provides suggestions for improvement to the Community Program Coordinator
- On a daily basis, provides direct feedback to part-time Lifeguards and Aquatic Instructors both verbally and in writing as required
- Provides quality customer service by answering inquiries while on duty and resolves day to day customer/patron engagement issues
- Supervises the pool/deck environment to ensure the safety of all patrons and staff Ensures National and Provincial standards are followed by Aquatic staff for lifeguarding techniques and swimming instruction
- Competently administers emergency procedures for the facility
- Administrative tasks include monitoring and keeping records
- Cash management includes daily, weekly deposits, balancing and securing cash

**Requirements**:

- Demonstrated knowledge and expertise in the methods, standards, regulations, tools and equipment in instructing/lifeguarding
- Experience with cash management
- Ability and fitness level to perform life guarding and rescue skills to standard.
- Good customer service and communication (written and verbal) skills to deal courteously and effectively with the public
- Ability to lead staff and work tactfully as part of a team
- Positive attitude
- Enjoys working with people of all ages

**Qualifications**
- Minimum of one year experience as a Lifeguard and/or Aquatics Instructor
- Current Lifesaving Society "Life Saving Instructor" and Lifesaving Society "Swim Instructor", Current National Lifeguard Service; Current Standard First Aid (with AED), Current Airway Management, Aquatics Supervisor Training (AST) and Examiners - Please note that some pools will be hiring for Head Guard Only.

**Core Competencies**
- ** Service Excellence**: Leads and supports staff in meeting or exceeding service standards when interacting with customers.
- ** Change & Innovation**: Effectively implements change and supports and involves staff through change transitions.
- ** Teamwork & Relationship Building**: Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships.
- ** Communication**: Models active listening and clear communication, and supports staff members in communicating effectively.
- ** Accountable Results Oriented**: Role models ethical behavior and accountability; clarifies expectations, policies and legislation and supports staff in meeting them.
- ** Management & Leadership**: Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedba

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