Front Office Supervisor

3 months ago

Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

By joining our AAA Four-Diamond hotel, a Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

Our property proudly participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

**What will I be doing?**

The Front Office Supervisor will be responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Supervise the efficient operations of reception including check in/out procedures
- Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
- Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
- Ensure that team is fully aware of any relevant feedback from Guests and/or other departments
- Demonstrate a high level of customer service at all times
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Act in accordance with fire, health and safety regulations and follow the correct procedures
- Follow and adhere to company brand standards

**Who are we looking for?**
- Post-secondary education in Hospitality or Tourism is preferred
- 2 years of previous hotel front desk experience along with strong organizational skills and the ability to work independently
- Experience with Hilton OnQ PMS system is an asset
- Ability to work on your own and as part of a team
- Work well in stressful and high-pressure situations
- Excellent interpersonal, communication, and computer skills
- Willingness and ability to work a flexible schedule to meet business demands
- Proven ability to lead and motivate Team Members

**It would be advantageous If you demonstrate the following distinctions**:

- Previous supervisory experience
- Previous experience in the hospitality industry

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

**Job Types**: Full-time, Permanent

**Benefits**:

- Discounted or free food

**Experience**:

- Hotel & Accommodations Guest Services Staff: 2 years (preferred)

Work Location: In person

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