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Demand and Capacity Planning Specialist

4 weeks ago

Ottawa, Canada Bank of Canada Full time

**Demand and Capacity Planning Specialist (Remote - Canada)**

**Take a central role**

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us - excellence, integrity and respect - we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process.

**About the position**:
Reporting to the Program Manager, BRE Portfolio and Integration Services, you will become a member of a unified workforce recognized for its diversity & inclusion and its focus on driving infrastructure innovation (i.e., deploying network devices, evergreening servers, virtualization) at the Bank.

Further, you will have the full support of your leader and team to progress your career through the Bank’s customizable Learning & Development programs across various domains including tools, frameworks, and certifications.

**What you will do**

As a Demand and Capacity Planning Specialist, you will work with the different teams within the portfolio to ensure that demands from various stakeholders are tracked, required resources are planned and secured, progress is reported and communicated, and resource conflicts are addressed. This will include working in partnership with FIN to provide divisional financial Analysis through dashboards, forecasting and trends, and monthly financial reports.

More specifically you will:

- Partner with CTS Directors and The Senior Director to ensure full visibility on CTS needs/plans
- Lead CTS strategic planning effort through forecasting analysis
- Provide Portfolio Financial Analysis through dashboards, forecasting and trends, and monthly financial reports
- Work with the portfolio and program teams to understand and track their financial and resource needs/demands across ITS and the business
- Oversee work with management and team leads to plan capacity
- Work with third-party vendors and internal recruitment team to secure resources
- Provide details of actual and planned consumption of resources to meet deliverables through capacity planning, a combination of short
- and long-term planning to ensure the team is meeting its commitment to the Bank.
- Create overall status reports and graphs, as well as forecasting and performance reports to communicate trends, analysis and forecasts to stakeholders
- Establish process and structure to create and report on key performance and key risk indicators
- Oversee and coordinate smooth day-to-day process execution and operation
- Identify problems proactively and leverage resources in an efficient manner to resolve them
- Chair and/or attend regular service delivery review meetings with clients and stakeholders
- Initiate and review feedback to gauge client satisfaction with processes
- Identify new opportunities for continuous service delivery improvements
- Maintain strong relationships with all stakeholders in each portfolio and program teams and within CTS through strong communication and transparency

**What you need to succeed**

You are an effective communicator with excellent analytical and problem-solving skills. You also have strong organizational skills which allow you to prioritize and align work activities with team and departmental goals.

In addition, you have:

- Familiarity with project management principles, concepts and methodologies
- Experience with enterprise budgeting, forecasting, and reporting software (Adaptive preferred)
- Excellent reporting skills with the ability to gather information, analyze and provide related reports and statistics in Microsoft Word, Excel and PowerPoint.

**Nice-to-have**
- Experience working in a matrix environment

**Your education and experience**

**What you need to know**
- Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
- Priority will be given to Canadian citizens and permanent residents
- Security level required: Be eligible to obtain Secret
- Relocation assistance may be provided, if required
- Please save a copy of the job poster. Once the closing date has passed, i

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