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Client Care Coordinator/office Manager

4 weeks ago

Barrie, Canada Mind 2 Heart Connections Full time

Mind 2 Heart Connections

**shifts will be 3-8 or 9 pm two evenings per week, and Saturdays 9-3**

This role will report to Clinic Director

**About Us**

Our core belief is that every individual is unique, and we celebrate the beauty of neurodiversity. We embrace the differences that make each person special, and we strive to foster an inclusive environment where everyone feels understood and valued. Our centre is committed to being a safe space for those with neurodiversity, ensuring they receive the support they need to flourish. We are a Centre in Barrie serving children, youth, adults, couples and families.

We have beautiful offices located in the South End of Barrie, free parking and on a bus route.

**Our Vision**
- We help thousands of people learn to live a life with ease_

**Our Core Values**
- Authenticity_
- Be a Team Player_
- Work Hard, Play Hard_

**To succeed in this role..**

You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead. You have a passion for helping others as you will be communicating with our clients.

**Qualifications**
- 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)
- Psychology and social work undergraduate students and graduates are welcome

**Responsibilities**
- Supporting [Psychotherapists, Psychologists and Social Workers] with client bookings, payments, administrating intake & consent forms, etc.
- Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
- Maintenance of office area, office supplies, and clinical files
- Claims confirmations from Insurance companies
- Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure
- Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients
- Confidence to share ideas and constructive criticism to help us grow
- Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
- Tech savvy (we are mostly paper-less and everything is online)
- An appetite for innovation and simplicity who is highly process oriented
- Working autonomously comes easy to you but you also love collaborating with a talented team
- Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, Windows in a work environment

Knowledge of Jane app scheduling software is an asset

**Application Process**:
In addition to submitting a resume and cover letter:

- Complete a Canva to demonstrate your creative ability and knowledge of how to create social media content (use content from our website)

We thank all applicants for their interests: Only those under consideration will be contacted.

**Job Type**: Part-time

Pay: $21.00-$25.00 per hour

Expected hours: 20 - 37 per week

Flexible language requirement:

- French not required

Schedule:

- Evening shift
- Weekends as needed

Application question(s):

- Do you have customer service experience and a love for people?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person