Workforce Management Analyst

3 weeks ago


Winnipeg, Canada CBI Home Health Full time

**Workforce Management Analyst (WFM) - Winnipeg**

CBI Health is looking for a Workforce Management Analyst with a passion for customer experience and internal communications to join our Client Services team.

**Schedule: Full time position (Monday - Friday 8:30 a.m. - 4:30 p.m. Central Time); Able to work evening and weekends as required**

**Your role**

As a WFM Analyst, you will:

- Develop, communicate, maintain, and update schedules to optimize Client Services KPIs
- Monitor shrinkage, schedule adherence, variance reports of daily traffic volumes, headcount analysis, and real time performance
- Monitors, reviews, and provides recommendations for optimal intervals for non-phone activities (training, meetings, coaching, etc.)
- Prepares root cause analysis of Service Level performance, staffing and update reasons for aberrations for previous day
- Identifies course of action or makes recommendations relating to staffing deviations based on observations (Shift Extensions and Overtime offers, Schedule Adjustments, Skill changes).
- Analyzes forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levels
- Ensures that optimum service levels and other KPIs are achieved on a monthly, daily, and intraday basis to drive up service level consistency performance
- Assumes and performs other duties and responsibilities as required

**What you will need to be successful**

To take on the role of a WFM Analyst, you must possess the following:

- 2 years of WFM experience with skills in Intraday Management, Capacity Planning, Scheduling, and Forecasting.
- Proficiency in compiling, analyzing, and summarizing large amounts of raw data using Excel
- Intermediate or higher Excel Skills
- Understanding of call center operations & metrics (i.e., AHT, Adherence, Occupancy, etc.)
- Prior experience with Workforce Management tools
- Strategic planning, problem solving, analytical skills and the ability to balance multiple tasks simultaneously
- Excellent interpersonal skills and integrity with strong customer service skills

**Deadline to apply: June 14, 2024**

**Join us at CBI Home Health - where working together makes great things happen**.
- In accordance with the Manitoba Human Rights Code, Accessibility for Manitobans with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests._



  • Winnipeg, Manitoba, Canada CBI Health Full time

    Workforce Management Analyst (WFM) - WinnipegCBI Health is looking for a Workforce Management Analyst with a passion for customer experience and internal communications to join our Client Services team.Schedule: Full time position (Monday - Friday 8:30 a.m. - 4:30 p.m. Central Time); Able to work evening and weekends as requiredYour roleAs a WFM Analyst, you...


  • Winnipeg, Canada CBI Health Full time

    **Workforce Management Analyst (WFM) - Winnipeg** CBI Health is looking for a Workforce Management Analyst with a passion for customer experience and internal communications to join our Client Services team. **Schedule: Full time position (Monday - Friday 8:30 a.m. - 4:30 p.m. Central Time); Able to work evening and weekends as required** **Your...


  • Winnipeg, Canada Neo Financial Full time

    The Role The Workforce Management (WFM) Analyst will help drive forward the long term success of our business. We’re looking for someone who loves to analyze data, and can then build the plan to support our continued growth! You are adaptable to the ever-changing needs of our rapidly growing team, willing to jump in wherever needed. You’re an apt...


  • Winnipeg, Canada Manitoba Government Full time

    **Workforce Policy Analyst**: P4 Professional Officer 4 Regular/full-time Manitoba Public Service Commission Strategy and Innovation Winnipeg MB Advertisement Number: 42810 Salary(s): P4 $66,215.00 - $80,135.00 per year Closing Date: May 12, 2024 The Manitoba government recognizes the importance of building an exemplary public service reflective of...

  • Credit Analyst

    4 days ago


    Winnipeg, Canada Credit Analyst Full time

    Russel Metals is one of the largest metals distribution companies in North America, with a growing focus on value-added processing. It carries on business in three segments: metals service centers, energy field stores and steel distributors. Its network of metals service centers carries an extensive line of metal products in a wide range of sizes, shapes and...

  • Credit Analyst

    4 days ago


    Winnipeg, Canada Credit Analyst Full time

    Russel Metals is one of the largest metals distribution companies in North America, with a growing focus on value-added processing. It carries on business in three segments: metals service centers, energy field stores and steel distributors. Its network of metals service centers carries an extensive line of metal products in a wide range of sizes, shapes and...


  • Winnipeg, Canada Canada Life Assurance Company Full time

    Workforce Intraday Analyst **Description: - Temporary Full Time- Join our team as a Real-Time Operations Analyst, where you will play a crucial role in managing telephony/interaction platform queues and skilling across diverse channels. Your contributions will directly impact service levels, client experiences, and overall workforce operations. This...


  • Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the 311 Workforce Management Analyst, the Workforce Management Support Clerk is responsible for performing Workforce Management support functions for operations. The position is responsible for intra-day queue management in real time, assisting with shift trades, maintaining schedules and staffing documentation, and gathering...


  • Winnipeg, Canada Manitoba Government Full time

    **Bilingual Workforce Policy Analyst**: P4 Professional Officer 4 Regular/full-time Manitoba Public Service Commission Strategy and Innovation Winnipeg MB Advertisement Number: 42913 Salary(s): P4 $66,215.00 - $80,135.00 per year Closing Date: June 2, 2024 The Manitoba government recognizes the importance of building an exemplary public service...


  • Winnipeg, Canada Manitoba Government Full time

    Introduction The Strategy and Innovation Branch is responsible for the development and implementation of workforce legislation, policies, programs, initiatives, reporting and analytics, and identifies frameworks and processes to support strategic workforce planning, organizational design and change management. The Manitoba government is recognized as...

  • Workforce Manager

    2 months ago


    Winnipeg, Canada People Corporation Full time

    We are seeking a Workforce Manager to join our team in Winnipeg, MB. The Workforce Manager will be responsible for establishing and maturing workforce management capabilities across operations within the Client Experience organization. Reporting to the Director, Performance & Insights, the Workforce Manager will work directly with client-facing and...

  • Workforce Analyst

    2 weeks ago


    Winnipeg, Canada Shared Health Full time

    **Requisition ID**: 359859 **Position Number**: 20034792 **Posting End Date**: June 3, 2024 **City**: Winnipeg **Employer**: Shared Health **Department / Unit**: Workforce Compensation Analysis &Costing **Job Stream**: Non-Clinical **Union**: Non Union **Anticipated Start Date**: 06/03/2024 **FTE**: 1.00 **Anticipated Shift**: Days **Work...

  • Workforce Analyst

    2 weeks ago


    Winnipeg, Manitoba, Canada Shared Health Full time

    Requisition ID: 359859Position Number:Posting End Date: June 3, 2024City: WinnipegEmployer: Shared HealthDepartment / Unit: Workforce Compensation Analysis &CostingJob Stream: Non-ClinicalUnion: Non UnionAnticipated Start Date: 06/03/2024FTE: 1.00Anticipated Shift: DaysWork Arrangement: HybridDaily Hours Worked: 7.75Annual Base Hours: 2015Shared Health leads...

  • Workforce Analyst

    2 days ago


    Winnipeg, Canada SkiptheDishes Full time

    **Ready for a challenge?** **Job Description Summary**: The Senior Workforce Management specialist is part of the Global team generating forecasts and performing analytics on results. Through data preparation, tracking and analysis this position provides guidance and direction on workforce strategies across multiple markets to enhance performance and...

  • Workforce Analyst

    2 weeks ago


    Winnipeg, Canada SkipTheDishes Full time

    Skip continually looks for high performers who are excited to join our entrepreneurial team to revolutionize food ordering and the delivery industry. We are a technology and logistics company that partners with restaurants across North America to provide access to top restaurants. Skip simplifies this process and provides an exceptional experience to users...

  • Workforce Analyst

    2 weeks ago


    Winnipeg, Manitoba, Canada Shared Health Full time

    Position OverviewProvide in-depth analysis on health workforce issues, remuneration, incentive design, and related concepts for the delivery of insured health services. Conduct research on factors influencing the demand and supply of health workforce. Develop strategic recommendations and position papers to support health human resource planning. Offer...

  • Workforce Analyst

    2 weeks ago


    Winnipeg, Manitoba, Canada SkiptheDishes Full time

    Ready for a challenge?Job Description Summary:The Senior Workforce Management specialist is part of the Global team generating forecasts and performing analytics on results. Through data preparation, tracking and analysis this position provides guidance and direction on workforce strategies across multiple markets to enhance performance and productivity...


  • Winnipeg, Manitoba, Canada New Media Manitoba Full time

    About the RoleNew Media Manitoba is looking for a Manager of Advanced Training and Workforce Development to fulfill its workforce development responsibilities as the sector council for Manitoba's interactive digital media community.Job SummaryReporting to the Director of Operations, you will be responsible for:Leading initiatives detailed in NMM's Workforce...

  • Workforce Coordinator

    2 weeks ago


    Winnipeg, Manitoba, Canada Encore Global Full time

    Position OverviewResponsible for coordinating regional workforce requests across both hotel and branch operations while ensuring a high level of customer service. This position is responsible for coordinating several aspects of regional workforce sharing, scheduling for large events, and a managing regional workforce lists. This individual will strive to...


  • Winnipeg, Canada WRHA Indigenous Health Full time

    POSITION # 20001779 NATIONAL OCCUPATION CODE 12101 POSITION TYPE FULL-TIME Position Overview Reporting to the Director - Workforce Development, the Workforce Development Coordinator will contribute to the development of a representative workforce within the Winnipeg Health Region that facilitates greater inclusion of the Indigenous community. ...