Customer Service Representative

5 months ago


Goose Bay, Canada Air Borealis Full time

**Air Borealis** was born of a partnership between PAL Airlines and the Innu and Inuit of Labrador to bring more travel options to the people of Labrador and Quebec’s Lower North Shore. The company is dedicated to providing sustainable air transportation that respects the community, the environment, and the people of the North.

**Air Borealis** is currently seeking a **Customer Service Representative **to join our team in **Goose Bay, NL.**

**Duties and Responsibilities**:

- Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes
- Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required
- Provide outstanding customer service to our customers
- Working with the Air Borealis team on developing new Customer Service initiatives and ideas
- Administration duties and reporting in relation to the operations of Air Borealis charter flights
- Work closely with all departments of Air Borealis to ensure our customers’ experience is an enjoyable one from origin to destination
- Other duties assigned.

**Qualifications**:

- The ability to speak French is an asset
- Must possess exceptional customer service skills
- Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making
- Must be able to work independently and in a team environment

**What we offer**:

- Competitive pay
- Comprehensive health benefits including medical, dental, vision, and life insurance
- Defined Contribution Pension Plan
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs
- Personal travel privileges with PAL and interline agreements with multiple airlines
- Industry discounts

**#AirBorealis



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