Customer Service Representative

7 months ago

Kitchener, Canada Colonial Acres Coins Ltd. Full time

Customer Service Representative

Colonial Acres Coins and Jewellery has been in business since 1991. We strive to provide exceptional Customer Service to collectors of numismatics all over the world, focusing on Canadian products. We provide services both online and in our store front.

We require a fresh face for our store front to assist customers who come into the store with their numismatic shopping needs.

This is a full time position, 9am to 5pm Monday to Friday. Must be available to work one Saturday a month from 9:30am to 3pm

Key Responsibilities
- Greet customers as they come into the store, and direct them to where they need to go
- Assist customers with their coin and jewellery purchases
- Process transactions
- Maintain inventory on an online platform
- Organize and maintain products and displays in the store front
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Collaborate with other departments to ensure smooth operation in day-to-day business
- Engage with clients in a friendly and professional manner while actively listening to their needs and concerns
- Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
- Daily reconciliations
- Answer incoming phone calls as required in a friendly and professional manner
- Other duties as assigned by management
- 1+ years experience in a customer service environment
- High school diploma or equivalent required
- Criminal record check may be required
- Comfort and ease in dealing with the public in an upbeat, friendly manner
- Excellent written and oral communication skills
- Excellent problem-solving skills
- Ability to multitask
- Internet navigation and website user knowledge
- Excellent attention to detail
- Computer proficiency
- Ability to work in a fast-paced environment
- Ability to maintain strict confidentiality with customer account information

**Job Type**: Full time, 37.5 hours a week to 44 hours a week

Schedule: 9am to 5pm Monday to Friday. Must be available for one Saturday per month 10am to 3pm

**Job Types**: Full-time, Permanent

Pay: $16.00-$18.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kitchener, ON N2B 3C7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work Monday to Friday, 9am to 5pm?
- Are you able to work one Saturday a month from 9:30am to 3pm?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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