Specialist, Microsoft Licensing Operations

3 weeks ago

Toronto, Canada Softchoice Full time

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

**The impact wou will have**:
Providing an exceptional customer experience is at the core of everything you do. In this unique role, you will provide full end-to-end sales and operational support in the form of quoting, contract creation, order creation and management. You will engage with Microsoft, sales, and Softchoice customers to create a seamless experience.

**What you'll do**:

- Highly responsive. Ensure quotes, licensing contracts, and orders are completed accurately and in line with established SLA’s.
- Provide proactive communication to stakeholders on the status of contracts, quotes, and orders.
- Ensure customer compliance of contractual and licensing obligations, and understand the various compliance-related details of each part of the overall process (quoting, contracts, orders, amendments, etc.)
- Reconcile actual customer license seat usage against license agreement.
- Create, submit, and confirm contracts and orders, including the invoicing of Microsoft orders, with the utmost attention to detail.
- Facilitate contract amendments between the customer and Microsoft.
- Understand the business needs and unique requirements of the customer segment you support.
- Provide timely resolution of purchase order pricing, quoting or contract discrepancies.
- Manage Return Merchandise Authorizations (RMAs) requests.
- Responsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as required.
- Foster an environment of continuous improvement. Actively identify workflow issues that impact our ability to properly support our customers
- Maintain high customer satisfaction scores (NSAT & CSAT)
- Remain current with any Microsoft Licensing or process changes, both internally and externally.

**What you'll bring to the table**:

- Completed post-secondary education preferred.
- Minimum 2 years business experience in an IT-related industry.
- High level of commitment to exceptional customer service.
- Able to problem solve and take ownership of issues and drive them to resolution.
- Works well under pressure and can re-prioritize as needed.
- High level of attention to detail is critical.
- Microsoft Licensing knowledge is an asset.
- Proficient in MS Office tools: Outlook, Excel, PowerPoint, Word, Teams.
- Working knowledge of SFDC and SAP is an asset.

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

**Why people love working here**:

- We offer hybrid and remote working opportunities.
- Comprehensive benefits from day one of employment.
- We offer meaningful work and opportunities for career growth.
- Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
- We offer an opportunity to build and grow a career in the technology industry.
- Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
- Softchoice has been certified as a Great Place to Work in the United States for several years.
- We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
- We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

**Inclusion & Equal opportunity employment**:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

**Require accommodation? We are ready to help**:
**Our commitment to your experience**:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to

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