Director of Compliance

4 months ago

Winnipeg, Canada IntouchCX Full time

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

As Director of Compliance & Risk, You Will
- Supervise and mentor staff to complete assigned projects and tasks within given timelines
- Ensure that client contracts are being reviewed to meet necessary compliance requirements
- Assure audits are being completed and appropriately reported as required by government legislature
- Work alongside other departments to assess operational risks on a regular basis
- Identify what controls need to be implemented to mitigate risks, while monitoring controls to track effectiveness
- Ensure compliance with the company’s policies and procedures
- Provide insight and recommendations for process improvements that are identified during compliance reviews
- Assist external auditors by providing required documentation as requested
- Lead and support other compliance projects as needed

As Director of Compliance & Risk, You Have
- Post-secondary degree in Business Administration or Finance
- Minimum 2+ years experience in a supervisory position
- Must have 3+ years experience in an audit or compliance function
- Knowledge of customer experience design is preferred
- Lean six sigma training and COPC certification is preferred
- Experience working on multiple, concurrent & unrelated projects
- Experience working with internal and external contacts
- Strong communication skills to effectively interact with diverse groups of people at all levels of the organization
- Excellent writing skills in order to write necessary required reports
- Strong analytical, critical thinking and problem solving skills
- The ability to manage significant, ongoing change and business growths
- The ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
- Excellent time and project management skills
- The ability to adapt to change and innovation

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

Benefits of Working as a Director of Compliance & Risk
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities

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