Director of Compliance

5 months ago

Winnipeg, Canada IntouchCX Full time

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

The Director of Compliance & Risk is responsible for overseeing ongoing audits and ensuring compliance is being met to legislative and regulatory requirements, as well as internal organizational processes and policies.

As Director of Compliance & Risk, You Will
- Ensure that client contracts are being reviewed to meet necessary compliance requirements
- Ensure audits are being completed and appropriately reported
- Work alongside other departments to assess operational risks on a regular basis
- Identify what controls need to be implemented to mitigate risks, as well as implement audits to ensure risks are being monitored
- Ensure compliance with the company’s policies and procedures
- Provide insight and recommendations for process improvements that are identified during compliance reviews
- Assist external auditors by providing required documentation as requested
- Lead and support other compliance projects as needed
- Supervise and mentor staff to complete assigned projects and tasks within given timelines

As Director of Compliance & Risk, You Have
- Post-secondary degree in Business Administration or Finance
- Must have 3+ years experience in an audit function
- Must have 2+ year supervisory experience
- Strong communication skills to effectively interact with diverse groups of people at all levels of the organization
- Excellent writing skills in order to write necessary required reports
- Strong analytical, critical thinking and problem solving skills
- The ability to manage significant, ongoing change and business growths
- The ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
- Excellent time and project management skills
- The ability to adapt to change and innovation
- Experience working on multiple, concurrent & unrelated projects
- Experience working with internal and external contacts

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

Benefits of Working as a Director of Compliance & Risk
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities

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