Managed Program Account Coordinator

3 months ago

Vaughan, Canada Caesarstone Full time

As the pioneer and innovator of Quartz Surfacing solutions, Caesarstone sparked a revolution in the global market for countertops. As we continue to transform the surface industry through quality, passion and hard work, we are committed to building empowered teams and delivering a second-to-none customer experience.

Caesarstone proudly maintains a leading presence in more than 50 countries, with our global head office in Israel, along with four state-of-the-art manufacturing plants in the USA, Israel, and India. With our North American headquarters in Charlotte, NC, our teams reach across multiple regions across the USA and Canada.

At Caesarstone, we believe our employees are the backbone of our company. We are committed to hiring team members who are creative, innovative, dedicated and disciplined. We are a thriving company with a variety of career opportunities seeking forward-thinking professionals to join our team. We offer exceptional benefits, competitive salaries, and a compassionate and collaborative company culture. Come join our team

The Caesarstone Managed Program Account Coordinator will oversee a subset of affiliated retail customers and the related fabricators sub-contracted by Caesarstone to provide administrative and customer service support to those retail customers and fabricators. This is a day-to-day hybrid customer service, administrative support and data entry role to ensure smooth sales procedures.

**RESPONSIBILITIES**:

- Represent Caesarstone in a professional manner through interaction with retailers, customers, and fabricators.
- Liaise with retailers, customers and fabricators.
- Ensure data imported into systems (Portal and Oracle) is complete and accurate.
- Coordinate slab shipments to Managed Program fabricators.
- Manage the project from beginning to end including fabricators job status and customer inquiries.
- Field warranty inquiries and follow through for resolution.
- Monitor Managed Program stores’ AR aging reports to ensure funds are collected in accordance with established payment terms.
- Monitor fabricators’ AP reports to ensure funds are paid in accordance with established payment terms.
- Monitor material usage and facilitate waste reduction to achieve targets.
- Manage any concerns surrounding the custom countertop process including deescalating complaints from retailers and fabricators, identifying the appropriate corrective action, and seeing through resolution to customer satisfaction. This will entail occasional interaction with the homeowner / end user.
- Ensure consignment inventories are fully stocked, reported inventory counts are accurate, and replenishment shipments are timely.
- Where applicable escalate issues to maintain high levels of customer satisfaction.
- Occasional travel to affiliated retailer customers for employee training sessions.
- This is a diverse role with ever-evolving responsibilities, requiring a willingness to take on new, challenging tasks as they arise.

**Requirements**:
**QUALIFICATIONS**:

- Excellent communication skills, both written and verbal, with a problem-solving attitude.
- Detail oriented with strong organizational skills.
- Time-management skills, able to multitask and prioritize numerous concurrent tasks.
- Customer service experience.
- Excellent computer skills (MS Office in particular).
- Ability to both cooperate well as a team member and function efficiently on individual work.
- Minimum 3 years related experience, familiarity with the functional business environment.
- Post-secondary education an asset.
- Able to read simple floor plans and complete simple math calculations.

**PREFERRED QUALIFICATIONS**:

- Oracle or other ERP system experience.
- Inventory management experience.
- Bachelor’s Degree in Business Administration or similar field.
- Three years of account coordination or management experience.

**WORKING CONDITIONS**
- Manual dexterity required to use desktop computer and peripherals.
- Caesarstone is an equal opportunity employer committed to diversity and inclusion._

**OUR COMPANY VALUES**

**People First: We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.**

**Accountability: Together, we take ownership of our actions, business and future.**

**Innovation: We are committed to fresh thinking and breakthrough ideas that create value.**

**Winning Spirit: We are enthusiastic and foster a ‘can-do’ attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.**

Location website:
Canada

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