Guest Service Agent

4 weeks ago

Thornhill, Canada Sonesta ES Suites Full time

_**MUST BE AVAILABLE ON WEEKENDS, OVERNIGHT AND HOLIDAY**_

**Job Description Summary**

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

**DUTIES AND RESPONSIBILITIES**:

- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
- Responsible to maintain the security of cash, credit card transactions, and guest information.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control and release guest safe-deposit boxes.
- Comply with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.

**QUALIFICATIONS AND REQUIREMENTS**:

- High School diploma or equivalent required.
- One year of previous hotel experience, or retail customer service preferred.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- Will be required to obtain a ServSafe certification.
- May be required to obtain a TIPS certification.
- Valid driver’s license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Standing for extended periods of time.
- Will be required to work mornings, evening, weekends, and holidays.

**Additional Job Description**

**Benefits**

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

- Medical, Dental and Vision Insurance
- Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30-40 per week

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

  • Real Estate Agents

    3 weeks ago

    Thornhill, Canada Century 21 Heritage Group Ltd Full time

    We are the #3 Century 21 company by units and the #6 by production (2023) in Canada with over 800 agents, 7 offices and growing! In business for over 35 years, we have a proven track record of successful agents. With this model, we are still a family-run business and work with agents as if they are our family. With a modern Century 21 globally recognized...

  • Collection Agent

    6 days ago

    Thornhill, Canada Partners in Credit Inc Full time

    **Full Time, Permanent Senior Collection Agent** - Supplemental Pay Types Salary and Commission _ **Day shift** **Monday to Friday** Weekends as needed (Typically one Saturday per month 8:30 am to 11:30 am) **Put Your Collections Expertise to Work**: Partners in Credit (PIC), is a nationally recognized leader in national Third-Party, litigation services...

  • Mortgage Agents/brokers in Ontario

    2 weeks ago

    Thornhill, Canada Swivel Mortgage Group Inc. Full time

    Ready to join one of Canada's Top 2024 Mortgage Employers as awarded by Canadian Mortgage Professional? Swivel Mortgage Group is fueled by the passion and expertise of founders with a combined 50 years of unparalleled experience in the industry. A powerhouse team committed to shaking up the market and rewriting the rules of success. This is not just another...

  • Collections Agent

    3 weeks ago

    Thornhill, Canada Canada Tax Reviews Full time

    **About us** Canada Tax Reviews is a small business in Thornhill, ON M2M 4P8. We are professional, agile, and professional. Our work environment includes: - Modern office setting - Food provided - Modern office setting - Food provided - Work-from-home days - Growth opportunities - Wellness programs **Responsibilities**: - Contact customers to collect...

  • Security Patrol Agent

    2 weeks ago

    Thornhill, Canada Signal of Downtown Hamilton Full time

    Security guard needed to perform one-hour patrol (9:30 pm - 10:30 pm), Monday through Sunday. Other shifts might be available if willing to drive. **Position Summary**: A Signal Patrol Agent will conduct patrols, (foot and vehicle) for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to...

  • Part-time Medical Billing Agent

    2 weeks ago

    Thornhill, Canada MedSleep Inc. Full time

    **Part-time Medical Billing Agent** At MedSleep, skilled, dedicated, enthusiastic employees are at the heart of everything we do. We are committed to building and nurturing a great place to work, learn, and develop. We are proud of our people and our company. We have a great career opportunity for someone looking to join a growing team of health...

  • Travel Agent

    2 weeks ago

    Thornhill, Canada Trip Support Inc Full time

    **Job description - This job is commission based** Trip Support Inc. located in Toronto is going to hire the sales agent for the branch in Thornhill. The company requires a Customer Care Agent to join their dynamic and growing team.Position Benefits: - Very established company - Permanent Position -- Full Time - Strong career growth opportunity over time...

  • Service Greeter

    1 week ago

    Thornhill, Canada AWIN-Mercedes-Benz Thornhill Full time

    How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! Headquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees...

  • Service Greeter

    2 weeks ago

    Thornhill, Canada AWIN - Jaguar Land Rover Thornhill Full time

    How would you like to work with one of Canada's most prestigious and well-respected automotive groups? Join Auto World Imports Network! Headquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centers in the Greater Toronto Area. Our company values its customers and employees...

  • Funeral Service Representative, Family Services

    4 weeks ago

    Thornhill, Canada Catholic Cemeteries & Funeral Services - Archdiocese of Toronto Full time

    Catholic Cemeteries & Funeral Services - Archdiocese of Toronto (CCFS) is hiring several part-time **Funeral Home Representative - Family Services** at Holy Cross Catholic Funeral Home, located in Markham, ON. This position reports directly to the Funeral Home Manager and/or senior Funeral Director on duty. This position assists in the activity of both the...

  • Funeral Service Representative, Family Services

    2 weeks ago

    Thornhill, Canada Catholic Cemeteries & Funeral Services - Archdiocese of Toronto Full time

    Catholic Cemeteries & Funeral Services - Archdiocese of Toronto (CCFS) is hiring several part-time **Funeral Home Representative - Family Services** at Holy Cross Catholic Funeral Home, located in Markham, ON. This position reports directly to the Funeral Home Manager and/or senior Funeral Director on duty. This position assists in the activity of both the...

  • Service Greeter

    2 weeks ago

    Thornhill, Ontario, Canada AWIN-Mercedes-Benz Thornhill Full time

    How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports NetworkHeadquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area.Our company values its customers and employees and is...

  • Service Greeter

    2 weeks ago

    Thornhill, Ontario, Canada AWIN - Jaguar Land Rover Thornhill Full time

    How would you like to work with one of Canada's most prestigious and well-respected automotive groups? Join Auto World Imports NetworkHeadquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centers in the Greater Toronto Area.Our company values its customers and employees and is...

  • Customer Service Agent

    3 weeks ago

    Thornhill, Canada Jack Baker Insurance Agency LLC Full time

    **Responsibilities** - Manage large amounts of incoming calls - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and...

  • Customer Service Agent

    2 weeks ago

    Thornhill, Ontario, Canada Jack Baker Insurance Agency LLC Full time

    Responsibilities Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the...

  • Funeral Service Representative, Family Services

    2 weeks ago

    Thornhill, Ontario, Canada Catholic Cemeteries & Funeral Services - Archdiocese of Toronto Full time

    Catholic Cemeteries & Funeral Services - Archdiocese of Toronto (CCFS) is hiring several part-time Funeral Home Representative - Family Services at Holy Cross Catholic Funeral Home, located in Markham, ON. This position reports directly to the Funeral Home Manager and/or senior Funeral Director on duty. This position assists in the activity of both the...

  • Funeral Service Representative, Family Services

    2 weeks ago

    Thornhill, Ontario, Canada Catholic Cemeteries & Funeral Services - Archdiocese of Toronto Full time

    Catholic Cemeteries & Funeral Services - Archdiocese of Toronto (CCFS) is hiring several part-time Funeral Home Representative - Family Services at Holy Cross Catholic Funeral Home, located in Markham, ON. This position reports directly to the Funeral Home Manager and/or senior Funeral Director on duty. This position assists in the activity of both the...

  • Travel Services Consultant

    4 weeks ago

    Thornhill, Canada CAA Club Group Full time

    **About Us**: As a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our Members and non-Members. In addition, you will ensure your clients records and files are consistently up to date and maintained and provide regular follow up with clients We are looking for part time Travel Consultants for our Travel Call...

  • Travel Services Consultant

    3 weeks ago

    Thornhill, Canada CAA Club Group Full time

    **About Us**: As a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our Members and non-Members. In addition, you will ensure your clients records and files are consistently up to date and maintained and provide regular follow up with clients. This is a great opportunity for experienced Travel Agents, new...

  • Travel Services Consultant

    2 weeks ago

    Thornhill, Ontario, Canada CAA Club Group Full time

    About Us:As a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our Members and non-Members. In addition, you will ensure your clients records and files are consistently up to date and maintained and provide regular follow up with clients.This is a great opportunity for experienced Travel Agents, new grads, or...