Collection Agent

6 days ago

Thornhill, Canada Partners in Credit Inc Full time

**Full Time, Permanent Senior Collection Agent**
- Supplemental Pay Types Salary and Commission _

**Day shift**

**Monday to Friday**

Weekends as needed (Typically one Saturday per month 8:30 am to 11:30 am)

**Put Your Collections Expertise to Work**:
Partners in Credit (PIC), is a nationally recognized leader in national Third-Party, litigation services in Canada and BPO services for Canadian and US partners.

At PIC, we pride ourselves on our extensive experience and our ability to offer dynamic, flexible solutions year-round for clients such as Major Banks, Financial institutions, Utility, Government Programs consumer, commercial recoveries and litigation services, plus BPO Inbound and Outbound Outsource Programs including. Supported by decades of industry experience (38 years), our management and Executive team are widely recognized as innovators, setting the standard for excellence.

PIC is committed in investing in our employees and we’re dedicated to helping you succeed.

**Are you a top performer in the collections industry? Do you thrive in a fast-paced environment where your skills make a difference?**

We're seeking a seasoned Senior Collection Agent to join our growing team to work on high profile Banking and Utility clients. In this role, you'll leverage your experience and communication skills to recover past-due accounts while providing exceptional customer service.

**Why You'll Love Working Here**:

- Competitive salary with uncapped performance-based commissions
- Opportunity to make a real impact on our business and opportunity to grow within the company
- Supportive and collaborative team environment
- Professional development and growth opportunities
- Comprehensive insurance coverage, incentives, paid training, and breaks
- Referral bonus program
- Initial paid training, monthly coaching, and continuous learning and development support
- Perks: holiday events, gifts, daily cash prizes, Social Events (BBQ, Bowling)
- Monthly and annual employee PERFORMANCE AWARDS
- Free Covered Parking on site
- Onsite Yoga Classes
- Onsite La Prep Restaurant
- Hybrid positions available for qualified agents

**You're a great fit if you have**:

- 5+ years of experience in collections
- Excellent oral and written communication skills in English for consistent collection calls
- Superior communication, math skills to negotiate high level of problem-solving skills
- Quality assurance testing regularly
- Other duties as required.
- Proven leadership skills
- Teamwork skills
- A proven track record of exceeding collection goals
- The ability to work independently and manage multiple priorities
- A commitment to professional, ethical and compliant collection practices
- Utilize skip tracing techniques and databases
- Analyze and evaluate financial reports and data
- Clear background check
- Proficiency in Microsoft Excel and Outlook
- Ability to adapt in a fast-paced environment

**Ready to take your collections career to the next level and be a leader?**

**Partners In Credit is an equal opportunity employer.**

**Salary**: $36,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay
- Retention bonus

**Experience**:

- Collections: 2 years (preferred)

Work Location: In person

Expected start date: 2024-04-16

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