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HR Generalist

1 month ago

Toronto, Canada Teleperformance Full time

Overview:
We are looking for a talented HR Generalist passionate about customers to join our team.

As a Human Resources Generalist, you will work with leadership and specialists to contribute to Teleperformance’s culture of collaboration, accountability and FUN - making Teleperformance a Great Place to Work. You will support the strategy and operations of our employee experience including assisting with the onboarding of new employees, navigating and solving employee relations matters, and collaborating with supervisors and managers on people management matters.

En tant que généraliste en ressources humaines, vous travaillerez avec des dirigeants et des spécialistes pour contribuer à la culture de collaboration, de responsabilisation et de PLAISIR de Teleperformance. faire de Teleperformance un endroit où il fait bon travailler. Vous appuierez la stratégie et les opérations de notre expérience employé, y compris l’aide à l’intégration des nouveaux employés, la navigation et la résolution des questions de relations avec les employés. et établir des partenariats avec les superviseurs et les gestionnaires sur les questions de gestion des personnes.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

Inspired to be our best at TP in Canada Express yourself in a diverse and inclusive workplace, get to meet awesome people, and build your career in a great work environment. With over 2,000 employees virtually coast to coast and in 2 offices at the heart of Montreal and Toronto, TP in Canada has been recertified as a Great Place to Work in 2023 now three consecutive years. Come curate your career and Discover TP in Canada today

Visit our careers page to see more career opportunities and learn about us

Qualifications:
**What you will bring**:

- Fluent in French and English
- At least five (1+) years’ experience in a Human Resources role that includes coaching, employee relations, recruiting, compensation, training, leave management and/or HR project or program implementation
- Bachelor's degree or equivalent
- CHRP/CHRL preferred
- Critical thinking, proactive attitude, strong writing and oral communication skills.
- Demonstration of strong time and work management skills with a progressive, people forward attitude.
- Strong knowledge of provincial employment law and regulatory bodies including CNESST
- Experience with MS Excel, Word and PowerPoint.
- Must produce documentation verifying eligibility to work in Canada

**Qualifications et compétences**:

- Maîtrise le français et l'anglais
- Au moins cinq (5) ans d’expérience dans un rôle de ressources humaines qui comprend l’encadrement, les relations avec les employés, le recrutement, la rémunération, la formation, la gestion des congés et/ou la mise en œuvre de projets ou de programmes de RH
- Baccalauréat, ou l'équivalent
- CHRP/CHRL souhaitable
- Esprit critique, attitude proactive, solides compétences en rédaction et en communication orale.
- Démonstration de solides compétences en gestion du temps et du travail avec une attitude progressive et axée sur les personnes.
- Solide connaissance du droit du travail provincial et des organismes de réglementation, y compris la CNESST
- Expérience avec MS Excel, Word et PowerPoint.
- Produire des documents confirmant l’admissibilité à travailler au Canada

**Responsibilities**:
**What you will do**:

- Collaborate effectively with the Human Resources, Talent Acquisition, Payroll and other shared services functions to support new employee onboarding.
- Partner with all departments to provide consultation for business processes, and provide guidance on employee management
- Conduct employee relations investigations and provide timely resolution by providing guidance to leadership and working directly with employees
- Proactively identify opportunities and assess improvements to the employee experience and partner with management to develop and implement innovative and lasting solutions.
- Participate in HR Related projects to ensure project deliverables are effective and completed on time
- Consult and advise on Human Resources policies and practices, and partner with the HR Compliance & Policy specialist on the development of new policies.
- Support HR and Health and Safety Committee on grievances and accident and incident related issues, including tracking information for reports.
- Partner with Human Resources management and legal team to respond to external employment matters
- Maintain accurate and confidential employee data, en