Application Support Analyst

2 weeks ago

Halifax, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

Coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments.
- Investigates, resolves, and reports on medium
- Works closely with business clients to understand priorities and impact, and provides timely and accurate reports to management and end-users on status of critical systems processes and reports.
- Proactively identifies and acts on emerging issues (and works with Development teams) to resolve them in the short and long term. Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours.
- Makes recommendations on process improvements and enhances system and support documentation for lower levels of support (Level 1 and Level 2). Coach members of L1 and L2 teams.
- Performs some of the above responsibilities after hours and on weekends on a rotational on-call basis.

**Nice to have**:

- Relational databases: working knowledge of relational database concepts and how to interact with databases using SQL.
- Operating systems: experience with multiple operating systems and the integration of processing across different platforms will make you more effective in this role. UNIX experience preferred.
- Knowledge of a programming language
- Able to express technical issues in business terms, and vice-versa.
- Automation and monitoring experience or knowledge:
**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work

LI-Hybrid

LI-POST

TechPJ

**Job Skills**

Computer Operations, Computer Programming, Customer Service, Databasing, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, Troubleshooting, Unix

**Additional Job Details**

**Address**:
175 WESTERN PKY:BEDFORD

**City**:
BEDFORD

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-02-09

**Application Deadline**:
2024-02-26

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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