ERP Application Support

3 weeks ago

Halifax, Canada Graybar Full time

Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.

Graybar Canada - a division of Graybar Electric US - is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. We are also a Fortune 500 company.

Graybar operates more than 250 distribution facilities throughout North America, with over 30 branches across Canada alone. As one of the world’s largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Graybar Canada currently has an exciting career opportunity available out of our **Corporate Head Office**.

**ERP Application Support**

Graybar Canada offers a competitive compensation and benefits package including:

- Health and Dental Benefits
- Life & AD&D Insurance
- Employee Profit Sharing Program
- Long Term Disability Benefits
- Group RRSP Matching
- Corporate Fitness Membership Program
- Employee Share Purchase Program
- Computer Purchase Plan
- Tuition Reimbursement Program
- Service Awards Program
- Scholarship Program for Employee’s Children
- Home and Auto Group Insurance Rates
- No Evening or Weekend Shifts

**Position Summary**:
Graybar Canada Limited currently seeks an** ERP Application Support** person to join our team in Halifax, Nova Scotia, Canada. This is a national position based in our Corporate Head Office.

The role of the ERP Application Support position is to handle research, design, document, and modify software specifications throughout the production life cycle. You will play a key part in new software and system implementations and support the user base in the adoption of new technologies.

**Major Responsibilities**:

- Act as first point of contact for most IT related inquires, perform user setups, grant access to business systems, and other related ERP activities
- Develops a deep understanding of overall end-to-end business process and supporting business systems for the entities
- Assist in interfaces with the ERP and external third-party programs
- Superior written and verbal communication skills, as well as the ability to work under pressure in difficult situations
- Develop and maintain technical documentation relative to best practices, standard procedures, knowledgebases, checklists and so on
- Excellent time management skills to effectively balance and manage resolution of all issues within accepted service levels
- Collaborate extensively with peers and management to resolve issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our employees
- Research and resolve issues related to software and hardware solutions
- Communicate with employees or vendors, either face-to-face or over the phone, to help resolve issues
- Work continuously on a task until completion (or referral to third parties, if appropriate) and maintain project status using of project management software
- Provides emergency on-call support on a rotating schedule

**Preferred Skills & Experience**:

- Can show either 2+ years’ experience and/or have post-secondary education in a recognized IT program
- Thorough understanding of typical business requirements in areas such as Purchasing, Inventory, Sales, Warehousing, etc.
- Experience with dashboard programming/query languages
- Comfortable providing in-person or web-conference training/instruction
- Enthusiasm for continual learning with a passion for learning new technology
- Dedicated and punctual
- Strong communications, organizational, and problem-solving skills
- Highly self-motivated and detail oriented
- Experience working in a team-oriented, collaborative environment
- Bilingual: French and English is an asset

The above is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships.

If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.
- We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted. _

**NO PHONE CALLS OR AGENCIES PLEASE.**

Graybar Canada's Covid-19 Policy - when provincially allowed, mask mandate applies to non-vaccinated employees.

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