Clerical Supervisor, Autmotive Services

3 weeks ago


Ottawa, Canada CAA North & East Ontario Full time

**LOCATION: Hybrid: Ottawa or Thunder Bay**

***This is a hybrid position with occasional attendance at a regional office**

**Summary**:
The Clerical Supervisor will oversee all clerical operations in the Automotive Services Department as well as act as a customer service liaison between Members and the Department. They will be responsible for the clerical staff as well as serving our members in a timely and accurate manner by resolving any emerging concerns the members may have.

**Responsibilities and Duties**:

- Monitor and review weekly financial audits.
- Oversee and approve Member reimbursements.
- Review and approve large financial transactions and payments.
- Assist with billing inquiries from the contractor network.
- Manage performance and provide coaching as necessary.
- Assist the contractor network with technology solutions.
- Provide accurate, valid, and complete information to the member as well as to Club personnel.
- Handle Member concerns, provide solutions and alternatives in accordance with the SLA.
- Ensure the Member Response Tracking System (MRTS) is updated regularly and with accuracy.
- Log progress of service issues on the Member’s file.
- Facilitate the damage claim process with our Contractor network and act as the liaison between Members and contractors regarding damage claims.
- Provide administrative support to the Automotive Services Operations team as required.
- Work closely with the Finance department when processing monetary claims.

**Requirements**: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Previous experience in the towing industry would be an asset
- Experience with bookkeeping or financial auditing.
- Experience with Microsoft 365 (Word/Excel/Outlook) is an asset
- Experience working within the automotive sector is an asset
- Previous experience in Customer Service and/or Retention
- Basic Vehicle Mechanical knowledge would be an asset
- Ability to work in several databases
- Strong Computer/Technology skills
- Ability to work independently
- Strong Communication skills
- Bilingualism an asset
- Ability to work under pressure
- Excellent attendance and punctuality

**Compensation**:

- Salary $45,000-$50,000
- Health & Dental Benefits
- Pension Plan
- 3 Weeks Vacation
- CAA Membership

Employment is contingent on satisfactory results of a Criminal Background Check and references

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.


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