Health Benefits Administrator/client Services
1 week ago
**Client Services Associate - Benefits Administration**
Position Summary
**Reports to: Manager, Finance & Administration**
Alignment with our Mission, Vision and Values
- **Mission Statement**
We anticipate our members’ health and wellness needs and provide a robust employee benefits plan that exceeds their expectations and protects them from life’s uncertainties.
- **Vision Statement**
The long-term well-being of our plan members is protected and enhanced through their relationships with the Trust**.**
- **Our Values** - Consistent, Innovative, Needs-focused, Team
**Responsibilities and Expectations**
- Provide a wide range of administrative services to our clients
- Provide a diverse range of benefit plan options based on clients’ needs
- Provide continuing benefit plan coverage
- Receive and respond to calls from members and administrators regarding benefits plans and claims
- Listen to client and member concerns, providing information and solutions
- interpret and explain group plans, policies, benefits, waiting periods, exclusions such as pre-existing conditions and rates
- Enroll new members
- Establish and maintain close and solid business relationships with existing clients
- Provide proactive renewal support services
- Prepare regular reports and handle ad-hoc projects and assignment as required
**Required Skills & Competencies**
- Consistency - strive for and maintain excellence in client relations through outstanding communication, organizational and problem-solving skills
- Loyalty - positively promote our organization through dedicated partnership with existing and prospective clients
- Innovation - be a champion of positive change and flexibility in the work that you do; continuously look for innovative ways to improve client relations
- Needs - focused
- communicate and collaborate with colleagues and clients; offer mentorship, assistance and support in any way you can to ensure the highest level of service, community spirit and wellness
- Team - demonstrate confidence and integrity in your dedication/ability to be accountable for decisions that have an organizational impact
**Ideal Education & Experience**
- Strong working knowledge of insurance and/or benefits administration
- A post-secondary degree or diploma in a related area, or equivalent education, training and experience
- Excellent customer service and verbal/written communication skills when corresponding with internal and external clients
- Ability to manage multiple tasks while ensuring high attention to detail and accuracy of work within a specified time frame
- Above average time management and organizational skills
- Strong troubleshooting skills and demonstrated resourcefulness when solving issues or problems
- Understanding of databases and ability to adapt quickly to different systems in a dynamic environment
- Office administration and solid Microsoft Office (Word, Excel and Outlook) experience
- Experience in the health benefits/group insurance field is an asset
**Working Conditions**
We highly value work life balance and believe it contributes to our mental wellbeing. At the present time, our office and this particular role will predominantly work from the office. As we navigate through this uncertain future, this may change.
We have a number of COVID-19 safety measures in place. This includes a requirement for all new employees to provide proof of full vaccination, prior to their first day of work or the start of their employment.
**What We Offer**
We are an independent, non-profit organization with a focus on providing our clients with exceptional, unexpected, personalized service. You will find an open, respectful and cheerful work environment coupled with several benefits and perks. We offer a competitive salary, benefits package, patio pass, a matched RRSP - just to name a few. We are a supportive extended team and foster growth in our team members.
**How to Apply**
**Benefits**:
- Casual dress
- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
COVID-19 considerations:
We have a number of COVID-19 safety measures in place. This includes a requirement for all new employees to provide proof of full vaccination, prior to their first day of work or the start of their employment.
Ability to commute/relocate:
- Burnaby, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Office: 2 years (preferred)
- Customer service: 2 years (preferred)
- health benefits administration: 2 years (preferred)
Work Location: Hybrid remote in Burnaby, BC
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