Client Administration

3 weeks ago


Burnaby, Canada Rise People Inc. Full time

**Rise to the challenge**
Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.
At Rise, we’re changing how work happens and how people work. We’d love for you to join us and experience the most positive, challenging, and transformative part of your career.
**About the role**
We are seeking an up-and-coming client experience superstar with an interest in learning the ins and outs of group benefits. In this client-facing role, you will support the group benefits team with data entry and client benefits administration.
If you’re motivated to get in on the ground floor of something extraordinary, we want to hear from you.
We’re looking for a results-oriented self-starter who is obsessed with providing excellent customer service. As a key member of our benefits administration team, you will enjoy the detail that comes along with organizing, tracking and communicating with our clients and partners.
We offer potential career growth into intermediate and senior roles for those wishing to pursue a career in benefits administration.
**The day-to-day**
- Delivering top-notch service to our group benefits clients. Providing plan administration services for group benefit plans
- Acting as a plan administrator within your assigned client block and on an ad-hoc basis
- Liaising between insurance carriers and group clients
- Resolving escalated administrative inquiries and issues
- Maintaining great relationships with carriers to gather and update information as needed
- Ensuring quality and accuracy of client data. Ensuring that all employee information is accurate and up-to-date on all insurer’s systems
- Maintaining accuracy in processing enrolments, terminations, and changes to employee/member records on our internal benefit systems/carrier systems
- Generating comprehensive reports and accurate bills. Producing and verifying for accuracy, before release, all monthly client billing statements
- Reconciling and validating client payments, billing statements and member data records with insurance carrier records
- Collaborating with internal audit team to perform annual audits to verify accuracy of administrative records

**About you**
- Minimum of 2 years experience in data entry or administrative support role (Group Benefits Industry is a bonus)
- Minimum 2 years experience with Client Support Services
- Group Benefits fundamentals course completed or willingness to obtain
- Strong multitasking and organizational skills and the drive to succeed in a fast-paced environment
- You love working with clients and teammates and building strong professional relationships based on trust
- High attention to detail with the drive to solve problems and improve processes
- Excellent verbal and written communication skills
- Experience with database programs, insurer systems, and CRM preferred

**What Rise offers**
Rise is all about creating a positive company culture, both for our clients and our employees. We believe that happiness isn’t the cause of employee engagement, it’s the result.
- We offer a flexible hybrid work policy, allowing employees to work from home and also take advantage of our beautiful office space in the heart of Burnaby that includes standing desks, an onsite fitness facility, and a fully stocked kitchen.
- Rise believes that time off is just as important as time spent. We offer 3 weeks of paid vacation, flexible personal wellness days, as well as a day off for your birthday and your work anniversary.
- We support your growth with a personal $1000 learning and development budget to take courses, attend conferences, webinars, you name it
- We offer no-wait benefits. This means that starting your first day, you have access to our comprehensive benefits package which includes dental, eye care, and $2000 in counseling coverage, among many other great health benefits.

At Rise, we care more about where you’re headed, not where you’ve been. We encourage people of all ages, backgrounds, identities, and orientations to apply.



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