Operations Administrative and Technical Support

1 week ago

Barrie, Canada City of Barrie Full time

**Posted**:Monday, February 26, 2024**

**Job Number**:TC-24-07**

**Job Type**:Temporary Full-time, Up to 6 Months, Union**

**Position Closing Date**:Monday, March 11, 2024 at 11:59 pm**

**Choose Barrie**

The City of Barrie is a vibrant, progressive, and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.

Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands, and forests. We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.

Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common - municipal workers. Joining a municipality is one of the most rewarding, engaging, and exciting careers you could choose. It is a career you can take pride in knowing that every day you make a positive impact on an entire community. We are one team, with one goal and we all work together to continue making our community great.

**The Opportunity**

The Operations Department is comprised of four Branches: Administration, Parks and Forestry Operations, Roads and Fleet Operations and Solid Waste Operations. Key responsibilities include the operation and maintenance of the City’s public works infrastructure and systems including roadways; rail, winter maintenance; parks and green spaces, including forestry; solid waste operations; and maintenance of the corporation’s fleet of vehicles and equipment.

Under the guidance and direction of the Supervisor of Administrative Services - Operations, the Operations Administrative & Technical Support Specialist position provides administrative and technical support related to the delivery of departmental services and programs, payroll entry and purchasing related duties while providing courteous, professional and timely customer service for all inquiries. This position provides technical and general information to staff of Service Barrie and other stakeholders and answers technical and general information questions regarding the Operations Department services, procedures, practices, policies, and programs. Specifically, this position receives inquiries, requests and/or complaints from Service Barrie and other stakeholders; triages the information to ensure it to be accurate, concise and actionable; and transfers inquiries and/or requests to the applicable Operations branch for action and response. This position is also responsible for entry of a comprehensive payroll which requires research and a thorough knowledge of the Collective Agreement and City Policies. Purchasing related responsibilities for purchase order creation and processing a large volume of invoices for payment.

**Our Culture and Qualifications of the Job**

**Corporate Culture**
- Your workplace values align with our corporate values of **_Strive, Share and Care_** and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community

**Education **(degree/diploma/certifications)
- Two (2) year College Diploma in Office Administration, Business Administration or related discipline

**Experience**
- Two (2) years of experience performing duties related to the above mentioned major responsibilities

**Knowledge/Skill/Ability**
- General knowledge of municipal, regional, provincial and federal government services and programs
- Intermediate knowledge of Cityworks (service request and work order creations and reports)
- Demonstrated ability to:

- champion the mission and values of the City of Barrie
- maintain a high standard of public relations at all times
- deal with difficult customers, diffuse emotionally charged situations and resolve customer issues in a diplomatic and professional manner as required
- develop, promote, and maintain effective and collaborative liaison with city employees, the general public and other stakeholders
- maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act
- exercise discretion and judgment when handling confidential, sensitive, and/or controversial information and ensure the security of such information and/or files
- multitask and prioritize conflicting priorities and work demands within a fast paced work environment
- input information efficiently and accurately into technology software solutions
- balance cash and prepare deposits
- work independently with good judgement and diplomacy
- think and act strategically in a political and community service environment
- Intermediate skills include: Attention to Detail; Accuracy; Customer Service; Interpersonal; Multitasking; Organizational; Prioritization; Verbal Communication; Written Communication
- Availability to accommodate deadlines or peak period workloads that may extend beyond designated nor

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