Club Manager

2 weeks ago

Vancouver, Canada Canadian International Dragon Boat Festival Society Full time

**Club Manager**
**Reports to: Development, Marketing, and Operations Director**
**Type: Permanent, Year Round Full Time**
**Closing Date: May 31st, 2023**

**Community, culture, and competition. All in one boat. **The Canadian International Dragon Boat
Festival Society (dba Dragon Boat BC) is the non-profit producer of North America’s flagship dragon boat festival, the Concord Pacific Dragon Boat Festival, and runs Dragon Zone Paddling Club. The Society also produces a series of races, cultural programming, and community initiatives centred around the traditional Chinese sport of dragon boat. Through its All Access and youth programs, supported by the
Milton K. Wong Legacy Project, the Society makes paddling experiences accessible regardless of any barriers to participation.

**Job Summary**

The Club Manager will develop and implement an operational and strategic plan that adheres to an assigned budget and staffing requirements. They will regularly review and update all club policies and procedures as well as identify and provide solutions to potential risks that may arise. This role will ensure that all staff and clients of the club have a positive experience in a safe and enjoyable environment, with the ultimate responsibility of increasing the Society’s operational efficiency.

**Key Responsibilities**
Staff Oversight:

- Support a large team within a time-sensitive and demanding environment, including conflict resolution
- Oversee interviewing, hiring, scheduling, training, and feedback/evaluation of dock staff
- Train dock staff to advance to supervisory roles through setup and implementation of career development plans
- Facilitate training during staff onboarding, additional follow-up sessions, and ongoing staff training
- Regularly review and edit training processes for all staff working on the docks
- As required, working at the Society’s facilities to ensure ongoing operations and customer service

Club Oversight:

- Develop strategic and operational objectives and implement processes to pursue them
- Manage timely data collection to update operations metrics to achieve productivity targets, reduce costs, eliminate errors, and deliver excellent customer service
- Anticipate and identify operational and tactical risks and provide strategic solutions
- Review and update club policies and procedures as required
- Ensure schedules, regulatory, and safety standards are created and adhered to, and implement updates and changes as necessary
- Coordinate with program staff and other departments to organize programming that adheres to club rules and policies, insurance/waiver requirements, and overall program structure
- Conduct budget reviews
- Ensure implementation of website updates and overall site and backend maintenance
- Serve as a point of contact for customer inquiries and address customer needs in a timely manner
- As required, working at the Society’s facilities to ensure ongoing operations and customer service

Event Production:

- Liaise with the Race Management team to plan and organize facility and equipment usage for event preparation and operations
- Work with the Society’s production team to facilitate event delivery and overlay on internal and external events that require club equipment

**Skills/Experience**:

- 5+ years proven experience in an operational and management capacity is required. Applicants with a bachelor’s degree in operations management, business administration, or related field are highly encouraged to apply. Applicants with relevant previous work experience in a supervisory capacity for program development and delivery are also highly encouraged to apply.
- Prior work experience in a recreation/sport and/or non-profit/charity environment preferred.
- Prior experience with cultural communities and community events is a strong asset.

Multilingualism is a strong asset.
- Proficient knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint), Wordpress, social media channels, and other standard office digital software is expected.
- Full driver’s license and valid first aid certification required; pleasure craft operator license, forklift or other heavy machinery training, or trailer experience is an asset.

**Salary: $65,000 - $80,000 depending on experience**

**Benefits**:

- Benefits including extended healthcare, dental, prescription drug coverage, long term disability, and life insurance
- 3 weeks vacation per year

**Application Details**:

- Include a resume and cover letter highlighting your previous relevant experience

The Canadian International Dragon Boat Festival Society is committed to working with local communities to remove barriers and create a safe environment for participation and play. Our staff, volunteers, and
- The Canadian International Dragon Boat Festival Society's work primarily takes place on the traditional, ancestral, and unceded lands and waters of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and sə

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