Volunteer Coordinator

3 weeks ago

Richmond Hill, Canada Yellow Brick House Full time

_**VOLUNTEER COORDINATOR**_

**About Yellow Brick House**

Yellow Brick House is a leading provider of life-saving services to women, families and children who have experienced violence and abuse. We offer emergency shelter, individual, group and child counselling, legal support services, transitional housing support, and public education programs.

**PROFILE**:
Reporting to the Direct Services Manager (Shelter and Risk Management), the Volunteer Coordinator will have an integral role in the engagement, recruitment, supervision, onboarding, and retention of volunteers to support the programs and services, activities and events provided by the Yellow Brick House. This role will focus on the volunteer life cycle of our volunteers at
Yellow Brick House ensuring our volunteers have an overall engaging experience while the needs of the organization are being met.

**RESPONSIBILITIES**:

- Coordinates and implements a volunteer recruitment strategy, including screening, interviews, orientation, reference checks, and matching/placing volunteers within the different departments and operations.
- Works with managers and departmental staff to define volunteer support requirements.
- Develops volunteer job descriptions.
- Provides training and orientation of new volunteers and supervises their work.
- Develops, implements and updates training materials, policies, and procedures to support volunteer opportunities.
- Implements and maintains an up-to-date volunteer database including volunteer files and records - keeping information updated and current (VSS Renewals, confidentiality agreements, liability signoffs etc.).
- Matches volunteers with available volunteer opportunities that suit their skillsets and ensures they understand their responsibilities, expectations and receive proper training.
- Coordinates the volunteer recognition and appreciation events and activities.
- Prepares and distributes meeting minutes, agendas, presentations, and reports as needed.
- Plans and leads volunteer events with the goal of increasing volunteer engagement.
- Researches and identifies partnership and outreach opportunities with local schools, community groups, community events and local businesses.
- Daily review of the Admin Schedule to ensure day-to-day warehouse and other administrative coverage.
- Coaching and supporting internal staff on best practices to engage volunteers.
- Maintain logs of all volunteer hours and compile and publish statistics accordingly.
- Identifies continuous improvement opportunities and makes recommendations to improve gaps.
- Ensuring volunteers receive regular feedback and guidance on tasks at hand and ensuring compliance in Health and Safety.
- Participate in Volunteer fairs and Corporate Volunteer events as required.
- Supports the Resource Development team as required.
- Other duties as assigned.

**Documentation**:

- Maintain daily accurate volunteer records in Donor Perfect
- Ensures statistics are entered accurately at the assigned reporting cycle.

**Engagement**
- Communicate fully and openly with Supervisor, keeping them fully informed of volunteer information.
- Active positive participation in regular team meetings
- Always maintain a positive approach and a professional manner.
- Maintain gaps analysis to identify areas where Yellow Brick House needs volunteers.
- Participation in internal/external committees as required.

**PERFORMANCE MEASURES**:

- Volunteer vacancy rate
- Volunteer retention rate
- Volunteer engagement and satisfaction
- Timely completion of projects and goals as defined.

**QUALIFICATIONS & SKILLS**:

- Completion of a college diploma in Volunteer Management or relevant experience
- Familiar and comfortable with technology-assisted platforms, specifically video conferencing, MS Teams, Zoom, etc.
- Hybrid role requiring 2-3 days in the office or as required.
- Must be able to work flexible hours including days, weekends, evenings to help manage events.
- English language as well as other languages used by client population (i.e., Spanish, Arabic, Cantonese, Mandarin, Farsi etc.) is considered an asset.
- Valid Driver’s License and confirmation of $1 M liability insurance with access to vehicle.
- Capable of working in a multidisciplinary environment with a variety of community professionals.

**CORE COMPETENCIES**:

- Interpersonal Skills
- Demonstrated written and communication skills.
- Exceptional Time Management skills
- Deadline Attainment
- Multitasking
- Work individually and within a team structure.
- Collaboration
- Teamwork
- Presentation Skills
- Coaching and Mentoring
- Leadership

**WORKING CONDITIONS**:

- Works in a comfortable environment either inside or outside in typically pleasant conditions. Typical conditions are such that some risk of any injury or harmful effect is possible.
- There is a need to meet after or before normal business hours depending on events.
- Some Travel required based on events.
- Must be able to sit/stand for extended

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