Coordinator/caseworker, Loft

3 weeks ago

Edmonton, Canada Edmonton John Howard Society Full time

**Temporary Full-Time Employment Opportunity**

**Job ID 23-037EJHS**

**Company Overview**:
It is an exciting time to join the team at the Edmonton John Howard Society as we embark on a renewed strategic direction. For over 70 years, EJHS has been rooted in community safety and this will continue to be our focus. We offer individuals and families a chance to heal and reintegrate into the community from justice and related systems. Our new strategic direction is about building on our rich history in the community safety space, including building our community services; building our team; and building our story.

Edmonton John Howard Society strives to provide a meaningful work environment through the following:

- Strong focus on employee wellness and work-life balance
- Service recognition and employee awards
- Professional Development opportunities
- Staff teambuilding and appreciation days
- Competitive health, dental and RRSP benefits

**Position Summary**:
The Coordinator will support the oversight of the day-to-day operations of The LOFT, including client care, case management, and staff supervision. They will assist their team in the onsite delivery of services, in a multi-disciplinary team environment. They will be assisting clients in meeting their needs and enhancing their life skills and preparing for their transition to safe, secure, and sustainable housing. The Coordinator will be working in partnership with AHS and other community partners with the overall goals of client, staff and community safety.

The Coordinator will oversee the evening operations of The LOFT. The Coordinator will play a supportive role in program and policy implementation. As a Coordinator, you will assist in the monitoring of operational and evaluative aspects of the program and fulfill the supervision requirements of direct reports.

**Responsibilities**:

- Review and approve monthly time balances and semimonthly payroll for staff.
- Complete monthly staff schedule.
- Ensure accurate record-keeping and databases.
- Participate in after-hours on-call rotation schedule as required.
- Communicate property issues immediately to the immediate supervisor and Manager of Facilities.
- Ensure expenditures are made within the limits of the established program budget.
- Maintain timely expense reporting and documentation of the same.
- Ensure processing and submission of invoices as required.
- Notify the supervisor of any potential and immediate matters that require financial decisions outside of the Coordinator’s scope of decision-making.
- Contribute to program-level policies and practices and compliance of the same.
- Support risk management including client and staff safety, confidentiality, duty of care, and mandatory reporting according to relevant legislation.
- Communicate pertinent information and updates to front-line staff in a timely manner.
- Encourage information exchange and discussion across Agency teams.
- Support effective recruitment, retention, and termination of program staff.
- Implement supervisory standards.
- Complete regular supervision and annual performance appraisals.
- Provide day-to-day supervision to assigned staff including constructive feedback and development opportunities.
- Ensure core training for staff is maintained and identify supplemental training opportunities.
- Participate in core agency training opportunities as directed and approved.
- Be a positive ambassador for the agency.
- Participate in Leadership Team meetings and activities.
- Provide guidance to ensure a positive culture by assisting and supporting colleagues as needed.
- Assist with the development and implementation of agency strategic direction through the contribution of innovative ideas, concepts, and goals.
- Ensure data entry is completed accurately and within the required timelines.
- Support program-level annual performance improvement plans.
- Participate in the CARF accreditation process.

**Qualifications / Skills**:

- Diploma in a related human services field.
- 1 to 3 years experience with program oversight and supervising front-line employees.
- 1 to 3 years experience working with high-risk individuals and/or high-need populations.
- A combination of education and experience may be considered in lieu of above.
- Proven ability to provide leadership, direction, and establish a positive culture for a team.
- Proven ability to maintain composure and effectively manage crisis situations.
- Proven ability for written and verbal communication.
- Competency in current evidence-based practices in relation to the applicable scope of work, mental health, and addictions.
- Innovative, self-motivated and inclined to go above and beyond.
- Proven ability to receive feedback.
- Valid First Aid and CPR certification as required.
- Criminal Record Check, Enhanced Reliability, and Child Intervention Check.
- General computer and database knowledge (Microsoft Word, Excel, Outlook).
- If occasional business use is required

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