Cruise Travel Consultant

2 weeks ago


Markham, Canada Ucruising Vacations Full time

UCruising Vacations is looking to grow our team and are looking for cruise travel administrator who wants the opportunity to work in a retail office environment in one of our retail locations.

Job responsibility:

- Assisting in the planning of cruise vacations for clients, including itinerary selection, booking procedures, and post-cruise vacation services.
- Providing expert guidance to clients on suitable cruise vacation destinations and options.
- Maintaining a professional and welcoming office environment, ensuring excellent customer service by greeting retail clients, while supporting general office operations and providing assistance as needed.
- Thoroughly presenting company tours, cruises, and products to potential clients with detailed information to generate bookings.
- Offering current and relevant advice on travel regulations, including visa and medical requirements, baggage limits, safety guidelines, and local customs to ensure a smooth travel experience for clients.
- Adapting and modifying existing bookings to accommodate changes in clients' circumstances.
- Conducting in-depth research on various destinations and staying informed about the latest developments in the travel industry.

Qualifications:

- Strong focus on sales and customer service
- Previous experience in travel planning is advantageous, but we are willing to provide training
- Proficient in utilizing effective sales and prospecting techniques to influence customers while fostering positive and friendly relationships
- Ability to thrive in high-pressure environments and handle multiple tasks simultaneously
- Fluency in English, Cantonese, and Mandarin is desirable

**Job Types**: Full-time, Permanent

**Salary**: $38,000.00-$58,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Language**:

- Cantonese (required)

Licence/Certification:

- TICO (preferred)

Work Location: In person



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