Claims Assistant I

4 months ago

SaintHyacinthe, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

Voici une belle opportunité pour vous, chers étudiants en assurances de dommages, pour e débuter votre carrière

Nous cherchons des agents à l'indemnisation, temps partiel pour notre équipe grandissante.

**Horaire de travail : l’horaire peut s’ajuster selon vos disponibilités. Minimum de 15h par semaine.***

**Milieu de travail**: Ce poste peut être en télétravail ou à partir de n’importe lequel des bureaux au Québec soit: Anjou, St-Hyacinthe, Montréal et Québec)

Vous serez responsable de fournir une assistance administrative et un service à la clientèle de première ligne de qualité dans le règlement des réclamations d'assurance.

**Le quotidien d’un étudiant à l’indemnisation**:
Sous la supervision du Directeur d'unité, indemnisation, vous supporterez l'équipe d'indemnisation automobile dans les opérations quotidiennes tel que:

- Préparer des formulaires et de la correspondance à l’intention des clients d’assurance, des fournisseurs et des représentants légaux.
- Gérer le stockage des fichiers et le processus de récupération pour les fichiers fermés.
- Fournir divers soutiens administratifs tels que la photocopie, la numérisation, etc.
- Ouvrez de nouvelles réclamations et affectez les experts en sinistre appropriés.
- Traiter, coordonner, trier et distribuer la correspondance entrante.
- Traiter les paiements dans les dossiers de réclamation.
- Identifier les améliorations apportées aux processus de gestion.
- Enthousiaste et allumé
- Habile avec l’informatique et capable d’apprendre de nouveaux systèmes
- Organisé et vous avez un sens de l'engagement fort
- Axé expérience client, vous êtes soucieux d’offrir une expérience exceptionnelle
- Joueur d’équipe toujours prêt à collaborer
- Structuré et reconnu pour votre souci du détail et la qualité de votre travail

**Voici ce que nous recherchons chez nos futurs étudiants**:

- Études collégiales en cours dans le domaine suivant: Assurance de dommages (AEC ou DEC)
- Minimum 3 mois à 1 an d’expérience de travail.
- Capacité d’effectuer constamment à un niveau supérieur en ce qui concerne l’exactitude et le volume de travail effectué.
- Compétences en communication efficaces en mettant l’accent sur le service à la clientèle.
- Aucune expérience de travail canadienne n’est toutefois requise ne doit être admissible à travailler au Canada.
- Maitrise du français écrit et parlé
- Anglais Intermédiaire sera considéré comme un atout

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

- Inspiring leaders and colleagues who will lift you up and help you grow
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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