Customer Solutions Specialist

1 month ago

Edmonton, Canada Flair Airlines Ltd. Full time

**Are you ready to take your career to new heights?**

**Job Title**: Customer Solutions Specialist (CSS)

**Department**: Commercial

**Location**:Edmonton, AB (YEG)

**Work Arrangement**:This role is primarily based in the office environment

**Position Overview**:
Reporting to the Manager of Customer Operations Support, the Customer Solutions Specialist (CSS) manages day-of operations within Flair’s reservation, departure control, flight, and disruption systems. This role involves liaising with Airports, the Operational Control Center, and customer service to resolve client and passenger challenges and handle escalations for irregular operations. The role requires working in a hybrid environment with flexible hours, including holidays, weekends, and overnight shifts. Physical requirements include prolonged sitting, computer use, and occasional lifting of 5 to 20 lbs.

**Primary Job Functions**:
The duties of the **Customer Solutions Specialist** **include:

- Oversee daily operations within reservation, departure control, flight, and disruption systems
- Liaise with Airports, the Operational Control Center, and Customer Service to provide information and resolve emerging issues
- Act as the escalation point for irregular operations, particularly related to passenger recovery
- Manage flight disruptions, including hotel requests, passenger rebooking, and mass passenger movements, in accordance with Flair’s policies and tariffs
- Provide technical support and regulatory guidance to airport ground handlers via various communication channels
- Ensure decision-making aligns with APPR (Air Passenger Protection Regulations) and Transport Canada (TC) regulations
- Direct airport stakeholders on contingency plans during system outages
- Collaborate with IT to troubleshoot, document, and report technical issues for timely resolution
- Complete administrative and operationally critical tasks
- Maintain accurate and well-documented customer records and flight information
- Provide documentation, insights, and general passenger information to relevant stakeholders as needed
- Participate in, lead, or manage projects related to customer solutions and operational improvements
- Coordinate cross-functional teams to ensure successful project execution within timelines and budgets
- Monitor project progress, identify potential risks, and implement mitigation strategies
- Prepare and deliver regular updates to senior management on project status, outcomes, and issues
- Ensure all projects align with Flair’s strategic goals and regulatory requirements

**Qualifications & Requirements**:

- ** Education**:

- University/College degree/diploma is considered an asset
- ** Experience**:

- Minimum six (6) months of previous Airline Operations/Support experience is required
- ** Skills & Abilities**:

- Intermediate knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Fluency in French or Spanish is considered an asset
- ** Competencies**:Flair team members exhibit common competencies which contribute to individual, team, and company success. This includes:

- the ability to lead as a Flair teammate by being collaborative and modeling our values
- the ability to maintain diverse relationships with peers and other stakeholders
- the ability to deliver results with impact and strive to always improve
- ** Requirements**:

- Clear criminal record check and satisfactory employment references
- Must be legally eligible to work in Canada without restriction

**Why Join Flair Airlines**:
At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, **effective on your first day of employment**, which includes:

- Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program
- Pension plan with matched contributions
- Individualized performance bonuses based on achievements
- Attractive referral incentive program
- Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network

**How to Apply**:
If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role.

**Application Deadline: November 24, 2024**

We look forward to the possibility of welcoming you on board

  • Customer Service Agent

    6 months ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Customer Solutions Specialist

    6 months ago

    Edmonton, Canada Flair Airlines Ltd. Full time

    **Are you ready to take your career to new heights?** **Job Title**: Customer Solutions Specialist **Department**: Commercial **Location**:Edmonton, AB (YEG) **Work Arrangement**:This role is primarily based in the office environment. **Position Overview**: The Customer Solutions Specialist (CSS) is tasked with managing day-of operations across...

  • Customer Service Specialist

    6 months ago

    Edmonton, Canada Univar Solutions Canada LTD Full time

    **Customer Service Specialist - Edmonton, AB** **A Place Where People Matter - Growing our People to Grow our Business** We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to **keep our communities healthy, fed, clean and safe.** **Position title: Customer Service...

  • Customer Service Specialist

    2 weeks ago

    Edmonton, Canada Univar Solutions Canada LTD Full time

    **About the position**:**Reporting to the Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to...

  • Customer Service Specialist

    1 month ago

    Edmonton, Canada Univar Solutions Full time

     About the position: Reporting to the CS Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem...

  • Customer Service Specialist

    1 month ago

    Edmonton, Canada Univar Solutions Canada LTD Full time

    **About the position**:Reporting to the CS Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem...

  • Technical Support Agent

    6 months ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing receivables management company with a high focus on technology driven solutions. We are a forward-thinking employer offering a supporting, caring and positive environment for our employees. We are currently looking to fill an IT support position within our IT Department located in our Edmonton,...

  • Solutions Specialist

    1 week ago

    Edmonton, Canada Andau Medical Inc. Full time

    **COMPANY DESCRIPTION** Andau Medical is a fast-growing Canadian medical and dental device company focused on providing the market with quality, innovative technologies that improve patient outcomes and enhance the clinical experience in delivering exceptional patient care. We provide excellent opportunities for growth and learning, ensuring that work...

  • Mortgage Assistant

    2 weeks ago

    Edmonton, Canada Preet Singh - Mortgage Specialist Full time

    **Mortgage Assistant** Remote/Hybrid Part-time Entry level position: Looking for a Part-Time **Trilingual** Mortgage Assistant / Compliance Associate (turning to Full-Time position gradually) Hi everyone! Our team at SmartMoney is growing, and we’re excited to announce an immediate opening for a part-time Trilingual Mortgage Assistant / Compliance...

  • Financial Planner Specialist

    1 day ago

    Edmonton, Alberta, Canada Disability Solutions Full time

    **Company Overview**At Disability Solutions, we're dedicated to helping individuals with disabilities achieve their financial goals. Our team of experts provides comprehensive financial planning services, including investment advice and wealth management.**Job Description**We're seeking a highly skilled Financial Planner Specialist to join our team. In this...

  • Integrated Solutions Specialist

    6 months ago

    Edmonton, Canada Martin Deerline Full time

    **Company: Martin Deerline** **Location: Edmonton** **Integrated Solutions Specialist** ***Are you ready to be at the forefront of the agricultural revolution?** But it doesn't stop there. We are committed to ongoing technology mainstreaming, and as a member of our team, you will work collaboratively with all dealership departments to sell and support...

  • Manufacturing Specialist

    1 week ago

    Edmonton, Alberta, Canada ANC Solutions Full time

    We are seeking a highly skilled Manufacturing Specialist to join our team at ANC Solutions. This role will be responsible for ensuring the smooth operation of our labeling equipment, performing routine maintenance, and troubleshooting any issues that may arise.About the RoleThis is a full-time position that requires a strong understanding of mechanical...

  • Customer Onboarding Specialist

    1 month ago

    Edmonton, Canada Jobber Full time

    **Does your definition of success mean empowering others?**: Then Jobber might be the place for you! We're looking for a **Customer Onboarding Specialist **to join our Success team! Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the...

  • ServiceNow Technical Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Jobility Talent Solutions Full time

    Job DescriptionWe are seeking an experienced ServiceNow Technical Specialist to join our team at Jobility Talent Solutions.About the Role:The ServiceNow Technical Specialist will be responsible for designing, developing, and implementing contact center solutions in ServiceNow. The ideal candidate will have a strong understanding of technical areas and be...

  • Supply Chain Management Specialist

    1 week ago

    Edmonton, Alberta, Canada US Tech Solutions Full time

    Job Title: Supply Chain Management Specialist - ProcurementAbout the Role:US Tech Solutions is seeking a highly skilled Supply Chain Management Specialist - Procurement to join our team. This role will be responsible for defining and updating supply and stock management parameters, managing customer needs, and replenishing backlogs.Key...

  • Breakfast Specialist

    1 day ago

    Edmonton, Alberta, Canada Disability Solutions Full time

    Company OverviewDexterra Group is a leading provider of innovative solutions for built environments. With a strong presence in North America, we offer fulfilling opportunities for individuals who share our commitment to excellence and customer satisfaction.Job DescriptionWe are seeking an experienced Breakfast Specialist to join our culinary team at Horizon...

  • Supply Chain Operations Specialist

    1 week ago

    Edmonton, Alberta, Canada US Tech Solutions Full time

    About the RoleWe are seeking a highly skilled Supply Chain Operations Specialist to join our team at US Tech Solutions. As a key member of our operations team, you will be responsible for managing communications with Project Managers and Service Offices for customer orders, including escalations.You will execute activities such as production planning...

  • Senior Customer Experience Specialist

    2 weeks ago

    Edmonton, Alberta, Canada NTT Business Process Outsourcing Full time

    We are seeking a highly skilled and bilingual customer service representative to join our team as a Senior Customer Experience Specialist.About the Role:As a Senior Customer Experience Specialist, you will be responsible for delivering exceptional customer service in both English and French, responding to inquiries, resolving complex complaints, and...

  • Mudding, Taping, and Painting Specialist

    6 months ago

    Edmonton, Canada RM FinishPro Solutions Full time

    **About Us**: RM FinishPro Solutions is a leading home improvement company specializing in painting services, carpentry, and custom home furniture. We are dedicated to delivering high-quality craftsmanship and exceptional customer service. We are currently seeking a skilled and experienced Mudding, Taping, and Painting Specialist to join our...

  • Supply Chain Optimization Specialist

    2 weeks ago

    Edmonton, Alberta, Canada US Tech Solutions Full time

    At US Tech Solutions, we are looking for a Supply Chain Optimization Specialist to join our team.We offer an estimated annual salary of $90,000 - $120,000 based on experience and qualifications.About the RoleThis role involves managing communications with Project Managers and Service Offices for customer orders, including escalations. Key responsibilities...