Customer Success Manager

5 months ago

Montréal, Canada Prevu3D Inc. Full time

Prevu3D is an emerging software company on a mission to help engineers and key stakeholders in the food production, automotive, energy and manufacturing industries. Our end-to-end platform uses reality capture data to create the most realistic digital twins in the market.

Reporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, ensuring the success of our clients with the Prevu3D products, by working closely with our Account Managers and the Marketing team.

If you're customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment, Prevu3D might be a great fit for you

**As a Customer Success Manager at Prevu3D you will**:

- Onboard new customers efficiently, ensuring a positive start to their journey.
- Proactively engage with clients for renewals and manage churn effectively to boost customer retention.
- Actively collect and close feedback loops, driving continuous improvement and customer satisfaction.
- Cultivate strong relationships by consistently delivering value, fostering loyalty, and becoming a trusted partner in customer success.
- Collaborate seamlessly with the sales team to understand and address customer needs.
- Liaise with the marketing team to enhance user insights, facilitating strategic initiatives for improved customer experience.
- Champion the customer's needs as the voice of the customer within the organization.

**On the support part of the role, you will**:

- Identify and address customer needs, guiding them in the effective utilization of specific product features.
- Analyze and report product malfunctions, contributing to continuous improvement and enhanced user experience.
- Conduct thorough follow-ups with customers to guarantee resolution of their technical issues and overall satisfaction.
- Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to drive strategic enhancements and communication.

**Desired background and skills**:

- BS in applicable major required. Master’s Degree in Mechanical or Software Engineering or similar major is a major plus
- Prior experience with B2B SaaS products.
- Presentation skills - both online and in person, and excellent communication skills are a must

**Bonus points**:

- You've worked in a fast-moving tech start-up.
- Previous experience working with BIM, digital twin or 3D scanning.
- General knowledge of the manufacturing, automotive, energy, construction or mining industries

**What you can expect when joining our team**:

- A comprehensive benefits package (including dental, disability, health, life, and vision coverage)
- A hybrid and flexible work model: Remote and in-person in St-Henri, Montreal
- Paid time off
- Closed offices during Christmas time
- A pet-friendly workplace
- Unlimited growth opportunities.
- The chance to work with a young and dynamic team that values collaboration, innovation and entrepreneurship.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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