Distribution Team Lead- Outbound/ecommerce

5 months ago

Vancouver, Canada Saje Natural Wellness Full time

**Overview**:
For over 25 years we’ve been helping our community with essential oil blends that actually work. These essential oil blends treat stress, pain, gut, balance, and support in relaxation prior to sleep, and for symptoms of coughs and colds. We know that a life committed to wellness is greater than one focused on illness, and believe that reaching for natural can enhance your long-term health and wellness, every day.

We have been ranked by Canadian Business and PROFIT as one of Canada’s fastest growing companies. To support us on our journey, we are seeking diverse, purpose-lead people to join our team.

Get ready to celebrate global wellness with us.

**Description**:
Reporting into the Operations Manager
- DC Operations, the **Distribution Team Lead
- Outbound/eCommerce **is responsible for overseeing inbound and outbound operations on the DC floor; including but not limited to ecommerce, inventory, retail ops, etc. The Distribution Lead performs as a liaison between leadership and Distribution team.

Tasks and responsibilities performed daily contribute to providing retail stores and eCommerce customers with product required and requested. All functions performed ultimately lead to the fulfillment of units to our Community members, allowing them to meet their wellness needs, while also contributing to the overall success of Saje as a business.

The Distribution Team Lead will provide training, direction and guidance to functional teams and Distribution Associates, ensuring that operations can function effectively.

All Saje Team Members are responsible for contributing to Saje’s culture and maintaining a positive environment for themselves and their peers.

**Responsibilities**:

- Manage daily volumes and ensure work is readily available for team members throughout operational hours
- Work cross-functionally with internal departments and business partners to balance labour and workload to ensure all Distribution priorities are met daily
- Liaise with various teams/departments for escalated issues (CX, TX, Inventory, IT)
- Ensure all departmental functions are completed within set SLAs
- Ensure all departmental functions are completed with an efficient use of labour
- Proficiency in utilizing Dynamics A/X and Salesforce
- Ensure all associates meet required expectations and KPIs daily, providing feedback, coaching and re-training where necessary
- Ensure all departmental functions are completed in accordance with training and Standard Operating Procedures
- Assists with the creation of all documentation to support training and Standard Operating Procedures
- Ensure timely communication and escalation of any potential issues regarding people, functions, technology, labour requirements or safety hazards
- Identification and execution of continuous improvement opportunities in partnership with management
- Onboarding and training of new team members while providing support & coaching
- Ensure all team member are working in a safe manner
- Creates a team environment where all Team Members consistently experience a sense of belonging and inclusion

**Applicant Requirements**:

- Previous experience with WMS or similar programs is an asset
- Previous order fulfillment experience is an asset
- 1-2 years warehouse experience in a leadership role
- Excellent attention to detail, accuracy is one of your key habits
- Takes initiative and proactively identifies potential set backs
- Team player who works productively with a wide range of people
- Manages time effectively and adapts quickly to changing priorities
- Understands and thrives in a fast-paced environment
- Able to multi-task and problem solve
- Able to lift/carry/maneuver heavy material or equipment (up to 50 lbs)

**Key Relationships**:
Reporting to the Operations Manager
- DC Operations.

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