Guest Ecom Team Lead

2 weeks ago

Vancouver, Canada Lululemon Full time

who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

about this team

The Order Support team works in partnership with Distribution Centers, Fulfillment, Omni Risk and other various Ecommerce partners to support with tasks related to guest purchases. As Ecom Team Lead at the Guest Education Centre, you will manage, coach, support, and elevate a group of Order Supports. Additionally, you will collaborate with cross-functional partners to elevate guest experience and create solutions for e-commerce issues as they arise. You are a maverick when it comes to delegating, providing in the moment feedback, and following up on outstanding issues.

a day in the life
- Responsible for providing ongoing coaching, training, and development to Order Supports.
- Fosters a positive and inclusive team environment
- Strategizes and collaborates with team to execute projects that elevate team engagement and efficiency
- Communicates and works closely with cross functional partners to discuss trends and issues related to ecommerce
- Communicates ecommerce issues that impact guests or service levels to GEC leadership and works with cross functional partner to implement solutions

qualifications
- Excellent leadership skills with the ability to coach and develop team members
- Strategic problem solver with an operational and creative mindset
- Strong time management skills and ability to prioritize tasks
- Able to demonstrate sound judgement and strong decision making abilities
- Thrives in a rapidly evolving work place
- Coachable, adaptable, and open to change
- GEC experience is preferred
- High school diploma required, post-secondary education is an asset.

must haves
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

  • Tier 1-2 Ecom Support

    2 weeks ago

    Vancouver, Canada BLAZE Canada Full time

    **About Us**: BLAZE POS is a leading provider of Point-of-Sale solutions for the legal cannabis industry. Our innovative technology empowers businesses to streamline operations, enhance customer experiences, and drive growth. We are seeking a dedicated Tier 1 Support Agent to join our dynamic team, focusing on supporting BLAZE ECOM for our Canadian clients...

  • Guest Experience Centre Consultant

    4 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Guest Experience Centre Consultant

    3 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    3 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Digital Fulfillment Operations Lead

    3 weeks ago

    Vancouver, Canada Lululemon Full time

    who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Guest Services

    3 weeks ago

    North Vancouver, Canada Grouse Mountain Full time

    Everyday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture. Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences. **Job Title**: Guest...

  • Gmr Guest Services Team Lead

    3 weeks ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Gmr Guest Services Team Lead

    3 weeks ago

    North Vancouver, Canada Grouse Mountain Resort Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Voice of Guest Lead

    4 weeks ago

    Vancouver, Canada Arc'teryx Full time

    **Department**: Commercial **Reports to**:Manager, Guest Services Experience **Location**:North Vancouver, B.C. **Your Opportunity at ARC’TERYX**: The Voice of Guest Lead will be responsible for overseeing the Guest Feedback Collection and Analysis process, generating actionable insights, and enhancing the overall customer experience. As a highly...

  • Seasonal Guest Experience Lead

    15 hours ago

    Vancouver, Canada Lululemon Full time

    Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Guest Experience Zone Lead

    2 weeks ago

    Vancouver, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Guest Experience team plays an integral part in delivering an outstanding airport experience, while also ensuring key areas of our airport’s operation are supported. We believe that people travelling at YVR are our...

  • Team Lead, Guest Experience Centre

    2 weeks ago

    Vancouver, Canada Great Canadian Railtour Company Ltd Full time

    The Team Lead, Guest Experience Centre (GEC) reports into the Manager, Guest Care Programs. This is a fixed term 18 month contract. This position drives guest satisfaction by providing support and assistance to both internal and external guests. Demonstrating leadership skills by delivering coaching sessions to develop and nurture the Guest Experience team...

  • Guest Programs Lead

    3 weeks ago

    Vancouver, Canada Lululemon Full time

    who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Guest Service Lead U

    4 weeks ago

    Vancouver, Canada WestJet Full time

    **Why WestJet**: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. **Join us and love where you’re going.** The Guest Service Lead is...

  • Guest Service Lead

    3 weeks ago

    North Vancouver, Canada Seaside Provisions Full time

    Join our dynamic team at Seaside Provisions, Wine, Spirits, and Gourmet, where we seamlessly blend a 150 seat restaurant, wine bar, and gourmet market featuring specialty meats, and cheeses. Located in North Vancouver, we are the one-stop-shop for everything delicious. From appetizers and cocktails to decadent caviar service and rare wines by the glass, our...

  • Quality Assurance Manager

    3 weeks ago

    Vancouver, Canada Operto Guest Technologies Full time

    **About Us** Operto Guest Technologies, the world’s leading property automation and IoT operating system for vacation rentals, hotels, and serviced apartments, is revolutionizing guest stays and hospitality management. Through technology that connects teams, guests, owners, and smart devices; Operto addresses common friction points to provide fully...

  • Guest Programs Lead

    3 weeks ago

    Vancouver, Canada Lululemon Athletica Full time

    Business Unit: Store Support Centre (SSC)Time Type: Full-timeDescription & RequirementsWho We Arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving,...

  • Account Executive

    3 weeks ago

    Vancouver, Canada Operto Guest Technologies Full time

    **About Us** Operto Guest Technologies, the world’s leading property automation and IoT operating system for vacation rentals, hotels, and serviced apartments, is revolutionizing guest stays and hospitality management. Through technology that connects teams, guests, owners, and smart devices; Operto addresses common friction points to provide fully...

  • Lead Concession Manager

    3 weeks ago

    Vancouver, Canada Lead Soluções Ambientais Full time

    We are hiring two Lead Concession Managers who will work as part of the team who oversee the general day-to-day operations of our on-site bar and concession. The Lead Concession Managers are responsible for: 1. Keeping the Concession work areas and storage rooms clean and organized. 2. Ensuring that the shift runs smoothly and efficiently. 3. Ensuring the...

  • Executive Team Lead

    1 week ago

    Vancouver, British Columbia, Canada The MRG Group Full time

    Company OverviewThe MRG Group is a dynamic hospitality business that thrives on delivering exceptional experiences for its guests. Our team of professionals is dedicated to creating memorable moments at our venues, while driving business through community outreach and partnerships.Job DescriptionAs the General Manager, you will be responsible for leading our...