Service Advisor

4 months ago

Saskatoon, Canada Carget Automotive Full time

Luxury Automotive Service Advisor:
Are you passionate about luxury vehicles and providing exceptional customer service? Do you thrive in a fast-paced, family-oriented, and fun workplace environment? If so, we have an exciting opportunity for you to join our rapidly growing luxury automotive dealership as a Luxury Automotive Service Advisor.

**About Us**:
At Carget Automotive, we take pride in offering our customers an unparalleled luxury automotive experience. As a family-oriented dealership, we value teamwork, respect, and a positive work culture. We are dedicated to providing top-notch service and building lasting relationships with our clients. As we expand and take over the province, we are seeking motivated individuals who share our passion for luxury automobiles and are eager to contribute to our success.

Role and Responsibilities:
As a Luxury Automotive Service Advisor, you will be the primary point of contact for our esteemed customers, acting as a trusted advisor to ensure their satisfaction and loyalty. Your responsibilities will include:
1. Greeting customers with a warm and friendly attitude, establishing rapport, and understanding their service needs.

2. Accurately documenting and assessing customers' vehicle concerns and service requirements.

3. Collaborating with our skilled technicians to provide accurate estimates and repair timelines.

4. Recommending necessary services and maintenance based on manufacturer guidelines and vehicle inspections.

5. Keeping customers informed throughout the service process, providing updates and addressing any concerns promptly.

6. Ensuring the highest level of customer satisfaction by resolving issues and exceeding expectations.

7. Processing service orders, maintaining accurate records, and handling financial transactions.

8. Proactively following up with customers to ensure their complete satisfaction and seeking opportunities for improvement.

Qualifications and Skills:
1. Previous experience as a Service Advisor in the luxury automotive industry is highly valued.

2. Exceptional customer service and communication skills, with a focus on empathy and problem-solving.

3. Strong knowledge of luxury vehicle models, features, and service requirements.

4. Ability to thrive in a fast-paced environment, managing multiple tasks while maintaining attention to detail.

5. A positive attitude, team-oriented mindset, and a desire to contribute to a fun and collaborative workplace.

6. Strong computer skills and proficiency in using automotive service management software.

7. Flexibility to adapt to changing priorities and work schedules, including weekends and occasional extended hours.

**Benefits**:
We offer a competitive compensation package, including a base salary and performance-based incentives, as well as opportunities for career advancement within our growing organization. Our team members enjoy a supportive and friendly work environment, along with access to ongoing training and development to enhance their skills.

**Salary**: From $40,000.00 per year

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Saskatoon, SK S7K 7L1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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