Manager, Employee Enablement

2 months ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

As a Manager, Employee Enablement, Wealth Management Canada Operations (WMCO), you will act as a key resource partner to support WMCO service associates, people managers and groups throughout their onboarding and continuous learning/upskilling journey. In this position, you will collaborate with multiple stakeholders across the Wealth Management business (RBC Dominion Securities, RBC PHN Investment Council, Direct Investing, etc.). You will work with the WMCO Employee Enablement team in partnership to achieve set goals for WMCO - i.e. creating learning tools and material, supporting operation procedures for all of WMCO, liaison with front office training partners to help close gaps, support peak hiring, work to identify and implement WalkMe opportunities and much more.

**What will you do?**
- Assess, develop and deliver multiple training curriculums, which enables Operations to better service the front office..
- Accept and successfully executes in delivering a curriculum designed to transpose knowledge and advance skill-sets of operations employees.
- Assist with updating scorecard on knowledge assessments.
- Acts as active advocate for Employee Enablement with partners in closing learning and development gaps/requirements
- Enhance partnerships with management to address learning gaps, or new educational needs regarding specific employees or operational departments.
- Develop educational content and helps prioritize the training roadmap based on demand from operations partners.
- Support the creation of valuable training programs that include web-based seminars, group sessions, training videos, job aids, process mapping and more.
- Support and maintain the WMCO procedure depository
- Support the enhancement of WalkMe and learning tools/resources for WMCO
- Keep current on the activities and needs of all operational departments by attending regular meetings to gain learning requirements.
- Keep current on any changes impacting operational processes and procedures.
- Identifies continuous improvement opportunities from service/process gaps, recurring errors and operational risks within department/function, that can be resolved with training and learning tools
- Champions engagement in activities that work towards adopting the RBC Collective Ambition values.

**What do you need to succeed?**

**Must-have**
- BBA/BComm/BSc/BA
- Exceptional relationship management, analytical skills, superior communication skills, excellent written skills
- Strong creative skills in PowerPoint, Excel, Word and Camtasia
- Experience using survey platforms such as Tembo Social, Survey Monkey, Walk-Me, etc.
- Experience using LMS systems
- Prior experience in training and presentation delivery
- Comfort working independently and adhering to committed deliverables in a fast-paced, dynamic work environment.
- Strong understanding of the Operations’ value chain, from new client onboarding, through to asset transfer-in, trade execution, fee billing, asset servicing and client reporting.
- Proven knowledge of Wealth Management Operations’ processes and/or products (New Accounts/Documentation, Account Transfers, Mutual Funds, QI/FATCA, Fees, Corporate Actions, Dividends/Interest processing, Payments, RESP, etc.)
- Strong foundation in RBC WM’s operational systems, Tradelink, Broadridge BTS, ServiceLink, ClientSource, ClientLink, JEFE, OTIS, OnDemand, Content Manager, Costlink, FundCOM, etc.

**Nice-to-have**
- Previous experience in performance and operational enablement. knowledge of WalkMe and Learning Tools.

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a respectful, dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities

**Job Skills**

Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Time Management, Waterfall Project Management

**Additional Job Details**

**Address**:
180 WELLINGTON ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
WEALTH MANAGEMENT

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-09-11

**Application Deadline**:
2024-10-31

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are

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