Lead Customer Service Agent

5 days ago

Toronto, Canada The Landline Company Full time

**About Us**:
The biggest airlines in the world trust Landline to power their last mile connectivity. Landline's industry-first platform allows airlines to leverage the seamlessness and affordability of ground transportation to add sustainable, dynamic new routes to their networks without sacrificing on quality or customer experience. We're backed by top tier venture and travel investors and are fundamentally reshaping the way every consumer thinks about the travel day.

We’re obsessed with the needs of our employees and customers and are thrilled to be looking for an Airport Station Manager based at the Region of Waterloo International Airport to help us bring the Landline service and vision to life in Canada.

**Our Values**:
Care for our communities. Be obsessive about the needs of our customers. Take care of each other and ourselves. Operate with kindness, integrity, and ingenuity.

**The Role**:
We’re seeking an Airport Station Lead based at the Toronto International Airport to oversee our airport operations in the Greater Toronto Area. Reporting to our Director of Airport Operations, this position has oversight over airport operations at the Region of Waterloo, Hamilton, and Toronto Pearson airports.

**Responsibilities**:

- Oversee all customer-facing operations at our station
- Hire, train, and evaluate employees and maintain standard operating procedures for all team members
- Clearly communicate company and operational performance standards to team members and drive achievement
- Maximize operational performance by driving a safety-first culture and ensuring alignment between teams at different locations
- Effectively communicate goals, opportunities, and challenges to company leadership
- Adjust daily schedule for shift personnel to ensure optimal efficiency
- Maintain company property to standards
- Represent the Landline brand and be an example of our customer-first principles

**What We’re Looking For**:

- Bachelor’s degree in relevant field or equivalent education
- 5 years of management experience in an operationally intensive, shift-based business
- Previous commercial aviation or ground transportation experience is preferred
- Experience working with an airline Passenger Service System is preferred
- Proven success in a team environment
- Ability to prioritize tasks and manage multiple projects simultaneously
- Well-developed leadership skills and the ability to motivate team members working toward a common goal
- Positive attitude and strong work ethic
- Excellent verbal and written communication skills
- Ability to carry out safety-sensitive airport functions when needed
- Ability to meet the physical demands of the job, including the acceptance and handling of checked luggage
- All other duties as assigned

Criminal reference check required. Must have the ability to obtain airport security clearances as needed.

**We are an equal opportunity employer committed to employing a diverse workforce. In compliance with federal and provincial human rights laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ethnic origin, age, marital status, family status, disability or any other protected group status.**

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Management: 5 years (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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