Business Development Coordinator

3 weeks ago


Richmond, Canada Cam Clark Ford Richmond Full time

_An excellent opportunity with a quickly growing, dynamic business _

The Cam Clark Auto Group is seeking a results-oriented _Business Development Coordinator_ for our Ford location in Richmond, BC.

With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well.
- Responsibilities_
- Contact customers to remind them of upcoming appointments.
- Will be responsible for covering the reception during the lunchtime period and cover the switchboard if needed.
- Perform outbound post-service customer experience/satisfaction phone calls/texts the following day of servicing their vehicle.
- Handling and filling the documents as needed.
- Keep detailed notes in PBS Customer File “workplan” of all interactions made.
- Promote positivity when speaking to our customers and encourage repeat business.
- Make phone calls to customers to book recall work that could be completed on their current vehicle, working with the parts team on restricted parts.
- Contact special order parts when required, and if parts have not arrived, re-book customer appointments.
- Other duties as assigned.
- Skills_
- One (1) year of experience working as an appointment coordinator/business development coordinator in a dealership setting.
- High School Diploma or equivalent.
- Strong written and verbal communication skills.
- Confident and professional phone conduct.
- Strong computer skills.
- Detail-oriented and excellent organizational and multi-tasking skills.
- Strong record of positive customer satisfaction results.
- Excellent critical thinking & problem-solving skills to resolve customer issues.
- Proven ability to work cohesively with team members, other managers & departments as part of a team.
- We thank all interested applicants but only those chosen for an interview will be contacted._

**Benefits**:

- Company events
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Richmond, BC V6V 2C1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Business development: 1 year (preferred)

Work Location: In person



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