Administrative Officer at Information

3 days ago

Mistissini, Canada Cree School Board Full time

**POSTING INTERNAL AND EXTERNAL**:

- Priority shall be given to qualified Cree Beneficiaries_

**LOCATION OF WORK**

Mistissini

**NATURE OF WORK**

Under the authority of the Director of IT Services, the service desk support admin officer plays a central role in the establishment and operate efficiently of the new Service Desk. The Service Desk will manage and coordinate IT service requests, incidents/problems, and establish and maintain protocols. This role involves analyzing current processes and implementing a service desk that will meet the diverse needs of the school board. This includes establishing clear and efficient processes based on ITIL principles.

This person will assist and collaborate with other IT members assigned to various sector of activities to ensure the follow-up of support requests and assignments are followed-up and completed/resolved within a resonable timeframe as per the established IT global SLA.

**CHARACTERISTIC FUNCTIONS**

Develop a global vision for the efficient use of IT resources based on the submitted support tickets through the Help Support Desk services.
- Receive, categorize, and assign IT tickets to appropriate resources.
- Establish Service Level Objectives (SLOs), monitor and analyze results.
- Implement an escalation system to maximize the achievement of SLOs.
- Ensure effective follow-up on requests to ensure resolution within defined timelines.
- Contribute to the continuous improvement of Service Desk processes and practices.
- Analyze requests and incidents, provide statistical reports to be proactive in decision-making.

To act as the main point of contacts for users for various situations, such as:

- Managing any inquiries regarding procedures related to IT.
- Create and maintain guides to effectively communicate information to users.
- Contribute to user training and awareness of best practices in security and technology usage.

Assist/participate with other IT members to help resolve and close IT support requests efficiently.

Participate in the execution of detailed analyses for approved requests.

Use their experience and expertise to support the evolution and propose improvements of the computer support desk services project.

Perform any other task assigned by their supervisor within the parameters provided.

**REQUIRED QUALIFICATIONS**

College diploma in computer science or related field.

ITIL certification.

Knowledge of GLPI will be considered an asset.

Minimum of two (2) years of experience in managing IT services or support desk, preferably in a school board environment.

Excellent written and verbal communication skills in English (Cree and/or French will be considered an asset)

Ability to work effectively in a team and independently.

Strong organizational skills, problem-solving abilities, and ability to prioritize tasks.

**KEY COMPETENCIES**:

- ITIL.
- Competence in conceptualization and document writing.
- Good knowledge of spoken and written English.
- Knowledge of Cree and/or French will be considered as an asset.
- Ability to work in a team.
- Strong sense of responsibility and initiative.
- Organizational skills and documentation of work.

**BEGINNING OF EMPLOYMENT**

To be determined

**EMPLOYMENT CONDITIONS**

Full-time regular position
35hrs./week
- _The holder of the position may be entitled to certain benefits (vacation, statutory holidays, Northern allowance, housing and outings)._

  • Coordinator of Administrative Services

    5 days ago

    Mistissini, Canada Cree School Board Full time

    **INTERNAL AND EXTERNAL POSTING** Priority shall be given to qualified Cree beneficiaries **LOCATION OF WORK**: Administrative Office - Mistissini **SUMMARY DESCRIPTION**: The Coordinator of Administrative Services coordinates, distributes, and oversees the work activities of the Executive Support Services team of the Executive Offices. This position acts...

  • Administrative Officer

    3 weeks ago

    Mistissini, Canada Cree School Board Full time

    **POSTING INTERNAL AND EXTERNAL**: - Priority shall be given to qualified Cree Beneficiaries_ **NATURE OF WORK** The position of administration officer entails the performance of the management duties pertaining to the technical and administrative activities required in the Data Management & Analytics Department. This position additionally supports the...

  • Analyst (Network Administrator) - Information &

    2 months ago

    Mistissini, Canada Cree School Board Full time

    INTERNAL AND EXTERNAL POSTING Priority shall be given to qualified Cree beneficiaries NATURE OF WORK Under the supervision of the Coordinator of Hardware Infrastructures at I.T. services, the position of analyst encompasses, in particular, responsibility for the analysis, development, coordination and control of systems, methods, procedures and programs...

  • Administrative Officer

    2 weeks ago

    Mistissini, Canada Cree School Board Full time

    INTERNAL AND EXTERNAL POSTING Priority shall be given to qualified Cree beneficiaries **OPEN POSITION** ADMINISTRATIVE OFFICER **LOCATION OF WORK** Mistissini - Finance department **NATURE OF WORK** Under the supervision of the Coordinator of Finance the position of Administrative Officer consists of carry out management functions required to...

  • Computer Technician Principal Class

    3 weeks ago

    Mistissini, Canada Cree School Board Full time

    **INTERNAL AND EXTERNAL POSTING** Priority shall be given to qualified Cree Beneficiaries **OPEN POSITION** COMPUTER TECHNICIAN - Principal Class -** **(Information Systems support and deployment) **LOCATION OF WORK** MISTISSINI - ADMINISTRATIVE CENTRE Information and Technology Services **NATURE OF WORK** **CHARACTERISTIC FUNCTIONS** Acts as a...

  • Coordinator of School Services

    3 days ago

    Mistissini, Canada Cree School Board Full time

    **INTERNAL AND EXTERNAL POSTING** Priority shall be given to qualified Cree beneficiaries **OPEN POSITION** Coordinator of School Services (Information and Technologies) - Southern communities **LOCATION OF WORK** Mistissini - Administrative Centre **NATURE OF WORK** Reporting to the Director of Information & Technologies Services, the Coordinator of...

  • Coordinator of Administrative Services

    2 weeks ago

    Mistissini, Quebec, Canada Cree School Board Full time

    INTERNAL AND EXTERNAL POSTINGPriority shall be given to qualified Cree beneficiariesLOCATION OF WORK:Administrative Office - MistissiniSUMMARY DESCRIPTION:The Coordinator of Administrative Services coordinates, distributes, and oversees the work activities of the Executive Support Services team of the Executive Offices. This position acts as a liaison...

  • Office Agent Class I

    2 weeks ago

    Mistissini, Quebec, Canada Cree School Board Full time

    INTERNAL & EXTERNAL POSTING: Priority shall be given to qualified Cree beneficiaries_NATURE OF WORKThis position consists of performing a variety of administrative duties of a complex nature according to established methods and procedures by the Sabtuan Adult Education department.CHARACTERISTIC FUNCTIONSEnsures that the applicable practices, regulations,...

  • Administrative Officer

    3 weeks ago

    Mistissini, Canada Cree School Board Full time

    NATURE OF WORK CHARACTERISTIC FUNCTIONS Participate in the development of HR Staffing objectives and strategies. Plan, organize and execute various technical and administrative activities for the Staffing department (planning & managing recruitment & orientation events, recruitment activities and advertising, minute-taking, HR systems management,...

  • Office Agent Class I

    4 weeks ago

    Mistissini, Canada Cree School Board Full time

    **INTERNAL & EXTERNAL POSTING**: - Priority shall be given to qualified Cree beneficiaries_ **NATURE OF WORK** This position consists of performing a variety of administrative duties of a complex nature according to established methods and procedures by the Sabtuan Adult Education department. **CHARACTERISTIC FUNCTIONS** Ensures that the applicable...

  • Office Agent Class 1

    2 weeks ago

    Mistissini, Quebec, Canada Cree School Board Full time

    INTERNAL & EXTERNAL POSTING: Priority shall be given to qualified Cree Beneficiaries_NATURE OF THE WORKThe principal and customary role of an employee in this class of employment consists of performing a variety of administrative functions according to methods and procedures of a relatively complex nature, for Human Resources.CHARACTERISTIQUES...

  • Office Agent Class 1

    2 weeks ago

    Mistissini, Quebec, Canada Cree School Board Full time

    INTERNAL & EXTERNAL POSTING: Priority shall be given to qualified Cree Beneficiaries_NATURE OF THE WORKThe principal and customary role of an employee in this class of employment consists of performing a variety of administrative functions according to methods and procedures of a relatively complex nature, for Human Resources.CHARACTERISTIQUES...

  • Financial Officer

    2 weeks ago

    Mistissini, Canada Cree School Board Full time

    INTERNAL AND EXTERNAL POSTING Priority shall be given to qualified Cree beneficiaries **OPEN POSITION** Financial Officer **LOCATION OF WORK** MISTISSINI - FINANCE DEPARTMENT **NATURE OF WORK** Under the supervision of the Coordinator of Finance, the position of Financial Officer comprises all the duties related to the realization of the various...

  • Office Agent Class 1

    2 weeks ago

    Mistissini, Canada Cree School Board Full time

    **INTERNAL & EXTERNAL POSTING**: - Priority shall be given to qualified Cree Beneficiaries_ **NATURE OF THE WORK** The principal and customary role of an employee in this class of employment consists of performing a variety of administrative functions according to methods and procedures of a relatively complex nature, for Human...

  • Office Agent Class 1

    3 days ago

    Mistissini, Canada Cree School Board Full time

    INTERNAL & EXTERNAL POSTING Priority shall be given to qualified Cree Beneficiaries NATURE OF THE WORK The principal and customary role of an employee in this class of employment consists of performing a variety of administrative functions according to methods and procedures of a relatively complex nature, for Human Resources. CHARACTERISTIQUES...

  • Administrative Technician

    2 weeks ago

    Mistissini, Canada Cree School Board Full time

    INTERNAL AND EXTERNAL POSTING Priority shall be given to qualified Cree beneficiaries **OPEN POSITION** ADMINISTRATIVE TECHNICIAN Finance Department **LOCATION OF WORK** MISTISSINI, ADMINISTRATIVE CENTRE **NATURE OF WORK** The work of this employee consists in performing various types of technical tasks including, without limitation those related to...

  • Office Agent Class 1

    2 weeks ago

    Mistissini, Canada Cree School Board Full time

    **INTERNAL & EXTERNAL POSTING**: - Priority shall be given to qualified Cree Beneficiaries_ **NATURE OF THE WORK** The principal and customary role of an employee in this class of employment consists of performing a variety of administrative functions according to methods and procedures of a relatively complex nature, for Human...

  • Coordinator of Administrative Services

    2 weeks ago

    Mistissini, Quebec, Canada Cree Board of Health and Social Services of James Bay Full time

    Posting # M Position # 0052COORDINATOR OF ADMINISTRATIVE RESOURCESYOUTH HEALING SERVICES PERMANENT FULL-TIMEDEPARTMENT:Youth Healing Services WORK LOCATION:MistissiniMANAGEMENT LEVEL:Intermediate ManagerSTATUS:1 Permanent Full-TimeSALARY:Class 37: Min. $78,482 -Max. $102.026SUMMARY OF THE POSITIONReporting to the Assistant Director of Youth Healing, the...

  • Postmaster - Corporate Provided Premises (Group Office)

    7 days ago

    Mistissini, Canada Canada Post Full time

    Job Description Take on the responsibility of a community leader with Canada Post. The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As Postmaster, you will be the face of the Post Office in your community service area,...

  • Office Agent Class Ii

    3 weeks ago

    Mistissini, Canada Cree School Board Full time

    **NATURE OF WORK**: This position consists in performing a variety of relatively simple administrative duties according to established instructions, methods or procedures and requiring routine decisions based on a limited number of elements. **CHARACTERISTIC FUNCTIONS**: Compiles data, performs simple calculations and prepares reports. Fills out forms,...