Program Assistant

2 months ago

Toronto, Canada Cota Full time

**EXTERNAL JOB POSTING #014**

**Posted: 26 January 2023 - 09 February 2023**

**PROGRAM ASSISTANT**

**Assertive Housing First Team (AHFT) - East Team**
- **Non-Unionized Position**_
- **One (1) Full Time, Permanent Role**_

**About Cota**

Cota is an accredited, not-for-profit, community-based organization that has been supporting adults with mental health and cognitive challenges to live well within their communities for over 45 years. We provide person-centred support to help individuals find inspiration and hope in themselves, so they are better able to pursue meaningful change in their lives. We also work collaboratively with our funders, our partners and other stakeholders, across the provincial health and social service systems, to inspire positive change in the way services are delivered to individuals living with mental health and cognitive challenges.

**Role Overview**

We are seeking a dynamic and innovative individual who will work enthusiastically to deliver recovery oriented, client and family centered and comprehensive services that meet client needs, ensure client safety and work within a quality improvement framework to identify opportunities for enhancing quality and quantitative outcomes of the services. Client and family centered care is guiding principle at Cota that helps improve decision making processes, health outcome and client experiences. The successful individual will embed this guiding principle into their work.

**About the Team**:
The AHFT utilizes an interdisciplinary team and Housing First approach to support individuals who are homeless, living with mental health challenges and involved with a mental health court diversion program and/or are on release from a provincial correctional facility.

**Role Description**:
As a member of this multidisciplinary team, you will work 37.5 hours per week to provide administrative and reception support (Monday-Friday, 8:30am-4:30pm) for the AHFT - East program under the direction of the Manager, Community Health Services.

**Summary of Duties**:

- Triaging calls
- Coordinating communication between the team and participants
- Reception support to include greeting of clients and visitors, notifying staff that client or visitor has arrived
- Scheduling of clients daily visits, entering appointments into client’s calendar on Teams, scheduling meeting rooms and board rooms this will include other teams requesting use of rooms
- Administrative support to Dr. & team, may include other teams that are visiting site
- Minute taking from morning meeting
- Biweekly business team meeting
- Other tasks assigned by program manager
- Provide support to team Dr. - faxing of prescriptions, uploading assessments, other
- Other tasks assigned by program manager

**Summary of Qualifications**
- Graduate from a recognized Secondary School
- Office Administration Certificate or Office Clerk Diploma (preferred)
- One to three years of receptionist, word processing, data input and general office experience
- Strong knowledge of Windows and Microsoft Office Products (Word, Excel, Access) is required
- Excellent people and problem-solving skills to assist and support participants with serious mental illness, addiction challenges and justice involvement as well as their families
- Demonstrated organizational and analytical skills
- Ability to work independently as well as part of the AHFT program
- Ability to work under tight pressures and reporting deadlines
- Strong commitment to the right and ability of each person with a serious mental illness to live in normal community residences; work in market jobs; and have access to continuous supports and services
- Skills and competence to establish supportive trusting relationships with persons with serious mental illness and respect for participant’s rights and personal preferences in treatment are essential
- Compliance with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and participants and that health and safety concerns or incidents are responded to promptly
- Commitment to the confidentiality of client, employee and Cota information at all times

**Other requirements**:

- Adhere to Cota’s COVID-19 Vaccination Status Disclosure policy
- Proof of Full COVID-19 Vaccination status is required as a pre-condition of employment

**Application Details**:
**Cota’s Values & Commitment**

Cota’s core values of Hope, Respect, Dedication, Collaboration and Innovation are at centre of who we are and what we do.

As an equal opportunity employer, we remain dedicated to sustaining an experienced workforce that reflects Cota’s commitment to recognising everyone’s contributions, respect of everyone’s dignity, unique experience and potentials.

Cota will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and th

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