Coordinator, Enrolment Services Centre

1 month ago

Halifax, Canada Dalhousie University Full time

**Position Details**:

- Position Information**Position Title**
- Coordinator, Enrolment Services Centre

**Department/Unit**
- Registrar's Office

**Location**
- Halifax, Nova Scotia, Canada

**Posting Number**
- S31-23

**Employee Group**
- DPMG

**Position Type**
- Regular, On-Going

**Duration of Contract (if applicable)**

**Employment Type**
- Full Time

**Full-time Equivalency (FTE)**
- 1.0

**Salary**
- $48,529 - $64,821 per annum

**Classification**
- ADM-04

**Provisional Statement**
- This is a provisional classification. Formal classification procedures will be initiated by the Job Design Unit in approximately six months.

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

**Job Summary**
- The Registrar’s Office (RO) is a large, multi-unit, multi-site operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Under the direction of the Associate Director, Enrolment Service Operations, the Coordinator is responsible for the management of the daily operations of the Enrolment Service Centre (ESC) locations in Halifax that combine the functions of the Registrar’s Office, Student Accounts, the Bookstore and the DalCard Office.

**Key Responsibilities**
- Responsible for the daily management and coordination of the Sexton and Studley Enrolment Services Centres for the Registrar’s Office.
- Manage and create a highly effective customer service culture focused on meeting time sensitive deadlines and creating a positive experience for prospective and current students, parents, guidance counselors, faculty and staff.
- Create an environment that fosters high level customer service in all transactions, and implement tools necessary to measure service levels and set standards, as applicable.
- Ensure service excellence in our partnerships with operations for Student Accounts, DalCard, UPass, Bookstore and Registrar functions.
- Oversee all ESC staff including hiring, training and management for a mix of bargaining unit, student, temporary and casual employees.
- Manage the technology and create a stable functioning environment to not negatively impact service.

**Note**
Due to operational requirements, the successful applicant is required to work in-person on campus.

Dalhousie’s vaccine mandate has been suspended at this time, and employees no longer need to provide proof of full vaccination. However, health and safety risks to our community will continue to be monitored and a vaccine mandate may be reinstated if necessary.

**Required Qualifications**
- Undergraduate degree plus three to five years’ relevant experience (or equivalent combination of training and experience).
- Advanced knowledge of Microsoft Office suite of programs.
- Experience in Student Information systems
- Experience developing business processes, policies and procedures.
- Ability to work under pressure, meet tight deadlines, and function at a high level with mínimal direct supervision
- A high degree of interpersonal and communication (verbal and written) skills.
- Proven ability to maintain a high level of confidentiality.
- Proven excellence in staff supervision and management.

**Assets**
- Experience in a university setting.
- Experience in Banner Production.

**Job Competencies**
Respect & Inclusion
- Communication
- Service
- Knowledge & Thinking Skills
- Adaptability

**Additional Information**

**Application Consideration**

**Diversity Statement**
- Posting Detail Information**Number of Vacancies**
- 1

**Open Date**
- 01/26/2023

**Close Date**
- 02/06/2023

**Open Until Filled**
- No

**Special Instructions to Applicant

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