Coordinator, Enrolment Service Centres

2 weeks ago


Halifax, Canada Dalhousie University Full time

**Position Details**:

- Position Information**Position Title**
- Coordinator, Enrolment Service Centres (HFX)

**Department/Unit**
- Registrar's Office

**Location**
- Halifax, Nova Scotia, Canada

**Posting Number**
- S308-23

**Employee Group**
- DPMG

**Position Type**
- Regular, On-Going

**Duration of Contract (if applicable)**

**Employment Type**
- Full Time

**Full-time Equivalency (FTE)**
- 1.0

**Salary**
- $51,234 - $68,435 per annum

**Classification**
- ADM-04

**Provisional Statement**
- This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

**Job Summary**
- The Registrar’s Office (RO) is a large, multi-unit, multi-site operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Reporting to the Associate Director, Enrolment Service Operations, the incumbent is responsible for the management of the daily operations of the Enrolment Service Centres (ESC) in Halifax that combine the functions of the Registrar’s Office, Student Accounts, the Bookstore and the DalCard Office.

**Key Responsibilities**
- Create a culture of service excellence focused on meeting time sensitive deadlines and creating a positive experience for prospective and current students, parents, guidance counselors, faculty and staff.
- Responsible for the daily management and coordination of both Halifax Enrolment Service Centres for the RO. Ensure accurate processing of student records, student loans, confirmation of enrolments and transcripts as well as oversee effective management of financial transactions, including serving as the campus cashier.
- Work collaboratively with other members of the Registrar’s Office to coordinate and ensure the accurate maintenance of academic records and information.
- Ensure service excellence in our partnerships with operations for Student Accounts, DalCard, UPass, Bookstore and Registrar functions.
- Develop procedures to guide the outcomes of the ESCs, ensuring alignment with policies, regulations, and the strategic priorities of the Registrar’s Office. Implement appropriate measures and controls to guarantee a high level of accuracy in all aspects of the ESC.
- Hire, supervise and support NSGEU, student, and temporary casual employees, including delivering a comprehensive on-boarding program for new team members. Ensure the core values of the RO are a focus in all areas of work.

**Note**
- Due to operational requirements, the successful applicant is required to work in-person on campus.

**Required Qualifications**
- Undergraduate degree, plus a minimum of three to five years’ related administrative experience (or equivalent combination of training and experience).
- Knowledge of Student Information systems
- Advanced knowledge of Microsoft Office suite of programs.
- Experience developing business processes, policies and procedures.
- Ability to work under pressure, meet tight deadlines, and function at a high level with mínimal direct supervision
- A high degree of interpersonal and communication (verbal and written) skills.
- Proven ability to maintain a high level of confidentiality.
- Proven excellence in staff supervision and management.

**Assets**
- Experience in a university setting.
- Experience in academic records and information management.
- Experience in Banner.

**Job Competencies**
Respect & Inclusion
- Communication
- Service
- Knowledge & Thinking Skills
- Adaptability

**Additional Information**

**Application Consideration**

**Diversity Statement**
- Posting Detail Information**Number of Vacancies**
- 1

**Open Date**
- 07/27/2023

**Close Date**
- 08/08/2023

**Open Until Filled**
- No

**Special Instructions to Applicant



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