Community Studies Student Advisor

5 months ago

Edmonton, Canada NORQUEST COLLEGE Full time

**Job Description**:
**COMMUNITY STUDIES STUDENT ADVISOR**

**FACULTY OF ARTS AND SCIENCES**

NorQuesters are difference makers and we’re searching for two people dedicated to finding ways forward to join our Faculty of Arts and Sciences team as a Community Studies Student Advisor. Reporting to the Academic Program Manager (APM), the Student Advisor carries out a range of activities including student program advising, student engagement, student success triage and intervention. They will act as the key program area contact for recruitment, liaison to the Office of the Registrar and Student Services, and partner with the program leadership team.

This position requires a high degree of responsibility, accountability, initiative, and leadership in a variety of operational areas. Excellent communication and liaising skills are required to work with students, internal college areas, and external stakeholders.

**HOW YOU'LL MAKE A DIFFERENCE**
- Provide support on projects, especially those related to learner pathways, transfer credit agreements, and students supports.
- Triage student issues before they are escalated to program leaders.
- Lead department tracking of ongoing transfer credit requests through ACAT and liaise with the Office of the Registrar on in-process requests.
- Research external pathway opportunities and advise the team on block transfer agreements as part of program development or expansion.
- Maintain communication with internal and external stakeholders as required and work APM and Program chairs to complete early term prerequisite reporting. Prerequisite exceptions are reported to admissions.
- Create, run, and analyze reports to be proactive and intervene with advice and guidance to enable student success in the program. This may result in contacting students when progress is out of sync, required courses are missing, and redirection is required.
- Involvement in the applicable regulatory process, by providing data or reporting.
- secondary institutions.
- Refer students to support areas as required, such as the Student Readiness and Retention teams, the Office of the Registrar, Student Assessment, Student Financial Aid, Centre for Growth and Wellness, Library and Tutorial Services, Office of Student Judicial Affairs, and Work Integrated Learning and Career Education Centre.
- When necessary, review academic performance with students to ensure that they are on track to succeed in their goals; work with instructors to ensure student success, and make recommendations to students for supports.
- Counsel students regarding course load, returning to the program after absences, transferring in from other PSIs, and program delivery transfers**.**:

- Maintain relationships with transfer credit officers to ensure the program and Faculty has up-to-date information for students on transfer agreements and degree pathways.

**WHAT YOU BRING**
- Completion of a Bachelor’s Degree from an accredited postsecondary institution in Social Work, Community Studies, Human Services, or Social Sciences or a combination of relevant education and experience.
- 5+ years of related advising and student support experience in a post-secondary environment.
- Demonstrated understanding of equity, diversity, inclusion, anti-racism, including the needs of Indigenous, International, and immigrant learners.

**WHAT MAKES YOU A DIFFERENCE MAKER**

**As a difference maker you bring**:

- Exceptional customer service skills.
- Excellent communication and interpersonal skills.
- Excellent critical thinking and problem-solving skills.
- Proficient knowledge of computer systems, including PeopleSoft and Microsoft Office.
- Ability to forge and maintain strong, collaborative relationships with internal and external stakeholders.
- Proven process improvement experience.
- Accountability and responsibility, including the ability to work independently and complete tasks to deadline.

**SALARY**:$60,724-$78,850 annually reflective upon what you bring, AKA your education and experience. This is a fulltime permanent position with immediate access to our great benefit and pension programs.

**We offer flexible work options. **We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

**Our Commitment to Equity, Diversity, and Inclusion***:
We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers - we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respect

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