Customer Care Reception
7 months ago
Position: Customer Care Receptionist
Position: Part time: weekday, evenings, weekends, must be flexible
Location: 245 Dartnall Road Hamilton - Office/Shelter
Date Closes: Open
The Hamilton/Burlington SPCA (HBSPCA) is a leader in animal welfare in the Golden Horseshoe and one of Ontario’s most progressive animal welfare agencies. Our aspiration is keeping pets and their people together. Service to community supports pet parents, delivers early intervention for pet health and wellness where pet families live, and is guided by the benefits of the human animal bond.
The HBSPCA is a not-for-profit animal welfare organization largely supported by donors and friends of the animals.
**The Position**
The Customer Care Receptionist serves as both the front desk Receptionist and a dedicated Customer Service Specialist. In this role, you will be responsible for providing outstanding service to our customers, clients, and visitors, by providing appropriate and timely information to support over-the phone or in-person inquiries, supporting community donations, and general administration and customer service support.
If you have a passion for customer service and thrive in a fast-paced environment, we want to hear from you.
This job is right for you if:
- You enjoy providing personalized assistance and exceeding customer expectations.
- You enjoy engaging with diverse groups of people and building relationships.
- You enjoy making a difference.
- You enjoy growing and learning.
- Welcome visitors warmly, especially if you enjoy meeting strangers and greeting with a smile, ensuring they feel valued and attended to
- Answer phone calls promptly and courteously, addressing inquiries, ability to take thorough messages and direct calls
- Maintain a welcoming and organized reception area, reflecting our commitment to excellence
- Handle inquiries and concerns with empathy and efficiency, striving to resolve issues promptly and satisfactorily
- Provide outgoing, customer-focused general administrative support, including processing sales and donations.
- Support the overall organization, other duties as assigned
**Qualifications**
- Exceptional customer service skills/experience required.
- High school diploma or equivalent experience preferred.
- Excellent interpersonal and communication skills, coupled with a genuine dedication to assisting customers.
- Proficient in reception duties, including promptly answering phone inquiries, directing calls to appropriate personnel, and providing accurate information to callers.
- Strong organizational abilities, adept at handling multiple tasks concurrently.
- Proficient in Microsoft Office Suite (Teams, Word, Excel, Outlook) and other relevant office software.
- Meticulous attention to detail and a commitment to delivering exceptional service.
- Capable of maintaining composure and positivity when faced with challenging situations.
- Flexible and adaptable to shifting priorities and customer demands.
- Previous experience in a receptionist capacity is advantageous, although not mandatory.
*
**Requirements**:
- Must have reliable transportation
- Employment conditional on ability to work around pet companions
- Agree to and submission of a clean Police Check
- All employees and volunteers are required to be fully (COVID) vaccinated
The HBSPCA is an equal opportunity employer
**Job Types**: Part-time, Casual
**Salary**: From $16.55 per hour
**Benefits**:
- Employee assistance program
- Extended health care
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
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