Patient Care Coordinator

4 months ago

Hamilton, Canada Complete Respiratory Care Full time

**Complete Respiratory Care** is part of Canada’s largest independently owned obstructive sleep apnea treatment group not privately owned, that delivers a patient-centric health care experience through our clinic operations across Ontario and Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient, we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.

We are currently seeking a full-time **Patient Care Coordinator** to join our team at our team in **Hamilton, ON** for a 6-month term.

Working closely with clinicians and colleagues, this role is accountable for the administrative duties involved in the day-to-day operations of the clinic and includes responsibility for patient flow from 1st point of contact with the clinic including everything from greeting patients, arranging, and conducting sleep studies to working with insurance providers to ensure timely processing of claims.

**Key Accountabilities**:

- General office administrative duties including managing appointments for patients and clinicians, processing doctor referrals, maintaining clinic inventory, etc.
- Guiding patient through initial sleep study trial including preparing trial equipment, educating patients on proper use of equipment, submitting reports to physician’s office, and following up with physicians.
- Overseeing patient account including initial set up, facilitating insurance claims, following up on warranty issues and processing accounts receivables.
- Perform data entry tasks.
- Confidentially manage patient accounts.
- Schedule patient visits and answer pre-visit questions, including billing questions.
- Discuss cost of service, insurance coverage, and payment options with the patient.
- Work as a team player to ensure each patient receives the best service possible.
- Maintain exam rooms for necessary supplies and materials. Ensure cleanliness.
- Schedule patient appointments and procedures according to established protocol.
- Greet patients and screen them for appropriate information.
- Inventory management (placing and receiving orders from vendors.
- Maintain/review patient records, charts, and other pertinent information.
- Respond to/refer incoming patient phone calls.
- Perform other related duties as assigned.

**Qualifications**:

- Secondary language is an asset
- Post-secondary education preferred
- Minimum one year of relevant experience (Medical office diploma or experience preferred)
- Retail or customer service experience is an asset
- Exceptional client service skills
- Excellent written and verbal communication skills
- Excellent organizational skills with attention to detail
- Proficiency in MS Word, Excel and Outlook
- Ability to work as part of a team under mínimal supervision

**Job Types**: Full-time, Fixed term contract

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift

Application question(s):

- What are your salary expectations for this position?
- How did you hear about this position?

**Experience**:

- administrative: 1 year (required)
- customer service: 2 years (required)

Work Location: In person

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