Assistant Guest Services Manager

5 days ago

Whistler, Canada Fairmont Château Whistler Full time

Company Description

Your team and working environment:
Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia
- host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada’s premier, year-round outdoor adventure destination
- just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and an on-site championship golf course, Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slope-side Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure. Join us and start yours today

**Job Description**:
Assistant Guest Services Manager

Showcase your leadership and interpersonal strengths as an Assistant Guest Services Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service from the moment guests arrive

What you will be doing:

- Assist in leading and managing all aspects of the Guest Services department and ensure all service standards are followed
- Handle guest concerns and react quickly, logging and notifying proper areas
- Assist in conducting regularly scheduled departmental meetings
- Manage the departmental expenses and budget when required
- Manage and preventatively maintain hotel vehicle fleet
- Maintain detailed records of vehicle servicing and inspections
- Ensure condition and cleanliness of vehicles at all times
- Balance operational, administrative and colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and Forbes service standards
- Other duties as assigned

**Qualifications**:
Your experience and skills include:

- Previous leadership experience in a similar role required
- Previous department head experience required
- University/College degree in a related discipline is an asset
- Previous PMS experience required
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to focus attention on guests needs, remaining calm and courteous at all times

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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