Technical Sales and Service Representative

3 weeks ago


Guelph, Canada HAMMOND MANUFACTURING Full time

This role is within our rack mounting solutions division at Hammond. Our business unit manufactures racks and cabinets that house IT equipment. Commonly referred to as a server rack or equipment cabinet, Hammond has manufactured this product since the 1930s.

This **hybrid role **requires you to work primarily from home, working from the office, one day a week (biweekly). We seek a technical problem solver who is enthusiastic, professional, and can support multiple tasks at once while avoiding at-home distractions. Our team is service-focused and fast-paced, and we aim to answer our customers within minutes.

**Day-to-day responsibilities include**:

- Project specification analysis and quoting.
- Accurately and timely processing of customer quotations, quote follow-up, orders, returns, and troubleshooting;
- Evaluate customer needs and requirements to guide them to the best solution.
- Update and manage Customer records within our CRM (Hubspot) and ERP.

**Additional responsibilities include**:

- Develop and maintain in-depth product knowledge and market segments.
- Serve as liaison between the product design team, production, management, and customer to improve customer service and business productivity.
- Effectively balance time and priorities across multiple opportunities to meet/exceed sales objectives.
- Work with warehouse to facilitate shipping details to customers.
- Communicate customer feedback to technical and marketing teams to develop processes for better serving customers.

**Salary**: $50,000.00-$58,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday
- No weekends

**Education**:

- Secondary School (required)

**Experience**:

- Technical sales: 3 years (preferred)
- customer service: 3 years (preferred)

**Language**:

- Canadian English (required)

Work Location: Hybrid remote in Guelph, ON N1K 0A4

Expected start date: 2024-05-13



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