Technical Support Specialist
3 weeks ago
**Technical Support Specialist**
**This is a new position and we are looking for someone who has some experience in this field, is self directed and detail-oriented. Pay: 50,000 to 55,000**_**rate may be adjusted based on skillset, experience & performance**_
**As the Technical Support Specialist, you will be expected to solve technological problems on a daily basis. Must be fluent in English & French is a bonus.**
**We don’t necessarily require someone with experience in the Petroleum/Carwash industry but, has at least some general knowledge in both electrical and plumbing fields. Strong computer skills in Office 365 using share points and Excel efficiently.**
**This position requires travel for customer training and site visits. Plus on-call or after hours support may be required.**
**Some of the Main Duties & Responsibilities may include**:
- **Communicate with clients to diagnose technical issues**
- **Provide step-by-step instructions to fix technological issues**
- **Provide backup solutions whenever necessary**
- **Provide training sessions for new hardware or software products**
- **Access instruction manuals to help users utilize their software or hardware properly**
- **Maintain and update product manuals and tech bulletins**
- **Keep detailed logs of client problems, solutions, and customer satisfaction**
- **Provide instructions in simple terms**
- **Work together with other Technical Support Specialists to find solutions to more complex issues.**
- **Escalating difficult cases to technicians or senior analysts.**
- **Documenting client interactions, including issues, solutions, and feedback.**
- **Warranty registration database maintenance**
**If this sounds like you.then we want to hear from you.**
*While we sincerely thank all applicants for their interest, only those who are selected for an interview will be contacted.
Pay: $50,000.00-$55,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
**Experience**:
- Customer Service: 1 year (required)
Work Location: In person
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