Patient Care Manager Ii

2 weeks ago

Toronto, Canada Sunnybrook Health Sciences Centre Full time

We currently have a **Regular Full-time** opportunity for a **Patient Care Manager II** in the **CVICU/Rapid Response Unit** at our **Bayview** **campus.

**Hours of Work**:Monday to Friday; 8hrs; as per schedule. Some flexibility required

**Summary of Duties**

Reporting to the Operations Director for the Tory Trauma Program - and working collaboratively with the Patient Care Managers in the Tory Trauma Program. The CVICU PCM will assume the responsibility for promoting and maintaining a supportive environment for patients, families and staff, providing leadership and facilitating staff and team development on the unit.

The Patient Care Manager will be primarily responsible for ensuring the provision of patient care is consistent with the goals, objectives and standards of the program. The Patient Care Manager will facilitate and champion problem solving and decision making by the patient care team; monitor and analyze the results of quality measurements and recommend solutions/changes to improve patient care; co-ordinate the day-to-day utilization of human and material resources to achieve the program’s goals and function; monitor attendance and performance of team members in achieving the standards of practice and manage performance reviews; achieve the program’s financial targets by monitoring unit-based expenses

The successful incumbent is also accountable for ensuring that patient care requirements are met with appropriate competence and delivery, and that patient care issues, problems and concerns are resolved. The Patient Care Manager works in collaboration with critical care nursing leaders (i.e. Advanced Practice Nurses, Clinical Educators, etc) and medical staff to ensure that quality improvements are achieved.

**Qualifications/Skills**
- Completion of recognized Master’s degree program prepared
- Minimum of 5 years progressive experience in Nursing (Critical Care preferred)
- Minimum of 3 years recent management experience
- Previous Patient Care Manager experience required
- Strong Interpersonal skills required-Communication, conflict resolution, managing difficult conversations(working with different unions)
- Proficient knowledge of Human Resources, specifically; Labour Relations, Occupational Health and Safety policies, and Collective Agreements
- Effective planning, organizational, interpersonal, and communication skills
- Ability to work effectively and demonstrates composure under pressure/ stressful conditions and to meet multiple and competing deadlines
- Proficient knowledge of CCSO, CCIS, TGLN & Ontario Health
- Demonstrates ability to work in a team environment and collaborates with others in assisting with the delivery of care to patients
- Has knowledge of applicable legislation affecting human resources (i.e. Human Rights, Employment Standards, Occupational Health & Safety Act)
- Knowledge of acuity based staffing tool
- Demonstrated success in establishing, leading and maintaining positive change and continuous quality improvement
- Demonstrated ability to plan, organize, set and accomplish goals and objectives in a complex fast paced environment.
- Proven leadership, coaching, team building, conflict resolution and decision-making skills
- Working knowledge of computers (i.e. MS Word, Outlook, etc)

Human Resources
Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); **AND** have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

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